Bilingual Call Center Representative
Company: CarMax
Location: Glen Allen
Posted on: April 9, 2021
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Job Description:
7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond,
Virginia, 23238CarMax, the way your career should be!-- -Provide an
iconic customer experienceEnsuring todays customers can buy the
vehicles they want in a way that suits them means offering support
during every step of the journey. You will be the vital link
between a customer?s at-home and in-store CarMax experience,
providing a simple and seamless process. Responding to sales leads
and customer inquiries, you will drive traffic to CarMax stores to
ensure each customer finds the right vehicle for them. We?ve become
the nation?s largest retailer of used cars due to our honesty and
transparency, and those same traits will help you succeed too.What
you will do ? Essential responsibilities Connect with customers
online and over the phone to find out what they want and need from
their next car purchaseUse your knowledge of the CarMax inventory
to guide customers towards vehicles that meet their needsEnsure a
seamless transition from online to in-store purchasing to provide
an unrivaled customer experienceMentor others as your skillset
expandsAcquire the Automotive Sales Persons License in specific
states ? may require testing and travel as some states request
physical presence to apply for the license.Learn and succeed as
part of a teamThis is a high-energy sales environment where you
will work as a team to meet goals. We?ll give you everything you
need to be the best you can be. You will handle a wide range of
customer interactions and make sure everything goes smoothly, so
the ability to quickly build rapport with people and understand
their needs is essential. We work and learn as a team and the
prospects are bright for sales professionals who aspire to become
mentors, managers and business leaders.Qualifications and
requirementsSales and customer service experience, in an area such
as retail, is preferredThrive in a fast-paced environmentGood
listening skills and a strong customer focusStrong written and
verbal communication skillsAbout CarMaxCarMax disrupted the auto
industry by delivering the honest, transparent and high-integrity
experience customers want and deserve. This innovative thinking--
-around the way cars are bought and sold-- -has helped us become
the nation?s largest retailer of used cars, with over 200 locations
nationwide.Our-- -amazing team of more than 25,000 associates work
together to deliver iconic customer experiences.-- -Along the
way,-- -we help every associate grow their career and achieve their
best, at work and in their community.-- - We are recognized for our
commitment to training and diversity and are-- -one of the FORTUNE
100 Best Companies to Work For-- -.CarMax is an equal opportunity
employer, and all qualified candidates will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, genetic information, national origin,
protected veteran status, disability status, or any other
characteristic protected by law.Upon an applicant's request, CarMax
will consider reasonable accommodation to complete the CarMax Job
Application.
Keywords: CarMax, Richmond , Bilingual Call Center Representative, Other , Glen Allen, Virginia
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