Licensed Personal Lines Representative
Company: Teleperformance
Location: Sandston
Posted on: April 9, 2021
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Job Description:
Overview:
Why You'll Choose UsTeleperformance is a strategic partner to the
world's leading companies, bringing solutions and enhancing
customer experience during each interaction. We are the largest
interaction expert team in the market: multicultural, highly
skilled, and deeply knowledgeable, with a wide range of integrated
omnichannel solutions, technology, and the highest security
standards. For us, each interaction needs to be treated as
unique.Benefits of working with TP include
Responsibilities:-- Handle and carefully respond to all military
(including family) customer inquiries-- Provide excellent customer
service through active listening-- Work with confidential customer
information and treat it sensitively-- Aim to resolve issues on the
first call by being proactive, patient, empathetic, and
understanding-- Appropriately communicate with customers,
exercising retention efforts if needed-- Identify customers who are
comparison-shopping and inquiring about contract terms, assisting
the customer with the correct price plan-- Compassionately handle
sensitive situations surrounding insurance needs and education
Qualifications:
Qualifications:-- Must be 18 years of age or older-- Must have
P&C license-- Strong written and verbal communication skills
and an ability to work with people from diverse backgrounds--
Ability to multi-task, good organizational and time management
skills.-- 6 months of Customer Service experience preferred--
Ability to consistently meet schedule
requirementsEducation/Experience:-- High school diploma or GED
required-- Previous experience in a customer service position is a
plus-- Any customer skill, quality or training certification is a
plusCommunication and Numeric Skills:-- Ability to read, analyze,
and interpret verbal and written instructions.-- Ability to write
business correspondence.-- Ability to effectively present
information and respond to questions from customers-- Ability to
speak effectively with individuals identified in Work
Relationships.-- Ability to define problems, collect data,
establish facts, and draw valid conclusions.-- Ability to apply
sound judgment and decision-making skills in dealing with a variety
of routine and non-routine issues, often with limited
standardization.-- Ability to add, subtract, multiply, and divide
all units of measure using whole numbers, common fractions, and
decimals.Computer Skills:-- Knowledge of email systems such as
Microsoft Outlook sufficient to communicate with both internal and
external contacts.-- Knowledge of Word and/or Excel sufficient to
enter data, copy or cut and paste data and print results as
required.-- Ability to manage multiple web or software based
programs simultaneously.Being One of Our PeopleIt is our mission to
always provide an environment for our employees that promotes
happiness from the inside out. When you work with us, you are
valued and inspired to learn, to teach, and to grow. We want you to
come to work motivated to and proud to be on our team. That's why
we continually invest in creating outstanding work experiences and
endless development opportunities. We want you to be and feel at
your best, always.Teleperformance is an Equal Opportunity
Employer
Keywords: Teleperformance, Richmond , Licensed Personal Lines Representative, Other , Sandston, Virginia
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