Call Center/Customer Service Representative
Posted on: April 9, 2021
Overview:Why You'll Choose Us
Teleperformance is a strategic partner to the world's leading
companies, bringing solutions and enhancing customer experience
during each interaction. We are the largest interaction expert team
in the market: multicultural, highly skilled, and deeply
knowledgeable, with a wide range of integrated omnichannel
solutions, technology, and the highest security standards. For us,
each interaction needs to be treated as unique.
Benefits of working with TP include
- Paid Training $14.50
- Competitive Wages $14.50- $17/hr
- Monthly Bonuses
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Employee wellness and engagement programs
- A fun, casual work environment on site or virtual
Our call center representatives are a very important part of our
family. You will be the eyes and ears for our team, fielding
customer inquiries and finding innovative ways to respond. Working
in a collaborative and engaging environment, you will have the
chance to interact with people from all walks of life and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go.
In addition to the overall convenience, you'll enjoy the many
benefits of working from home!
- Removing the cost, stress and time constraints of a daily
- Total comfort of working from your own home
- A flexible work scheduled and more work life
Handle and carefully respond to all military (including family)
Provide excellent customer service through active listening
Work with confidential customer information and treat it
Aim to resolve issues on the first call by being proactive,
patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention
efforts if needed
Identify customers who are comparison-shopping and inquiring about
contract terms, assisting the customer with the correct price
Compassionately handle sensitive situations surrounding insurance
needs and educationQualifications:Qualifications:
Must be 18 years of age or older
Must have P&C license
Strong written and verbal communication skills and an ability to
work with people from diverse backgrounds
Ability to multi-task, good organizational and time management
6 months of Customer Service experience preferred
Ability to consistently meet schedule requirements
High school diploma or GED required
Previous experience in a customer service position is a plus
Any customer skill, quality or training certification is a plus
Communication and Numeric Skills:
Ability to read, analyze, and interpret verbal and written
Ability to write business correspondence.
Ability to effectively present information and respond to questions
Ability to speak effectively with individuals identified in Work
Ability to define problems, collect data, establish facts, and draw
Ability to apply sound judgment and decision-making skills in
dealing with a variety of routine and non-routine issues, often
with limited standardization.
Ability to add, subtract, multiply, and divide all units of measure
using whole numbers, common fractions, and decimals.
Knowledge of email systems such as Microsoft Outlook sufficient to
communicate with both internal and external contacts.
Knowledge of Word and/or Excel sufficient to enter data, copy or
cut and paste data and print results as required.
Ability to manage multiple web or software based programs
Being One of Our People
It is our mission to always provide an environment for our
employees that promotes happiness from the inside out. When you
work with us, you are valued and inspired to learn, to teach, and
to grow. We want you to come to work motivated to and proud to be
on our team. That's why we continually invest in creating
outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Keywords: Teleperformance, Richmond , Call Center/Customer Service Representative, Other , Chester, Virginia
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