Call Center/Customer Service Representative
Company: Teleperformance
Location: Chester
Posted on: April 9, 2021
|
|
Job Description:
Overview:Why You'll Choose Us
Teleperformance is a strategic partner to the world's leading
companies, bringing solutions and enhancing customer experience
during each interaction. We are the largest interaction expert team
in the market: multicultural, highly skilled, and deeply
knowledgeable, with a wide range of integrated omnichannel
solutions, technology, and the highest security standards. For us,
each interaction needs to be treated as unique.
Benefits of working with TP include
Your Impact
Our call center representatives are a very important part of our
family. You will be the eyes and ears for our team, fielding
customer inquiries and finding innovative ways to respond. Working
in a collaborative and engaging environment, you will have the
chance to interact with people from all walks of life and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go.
In addition to the overall convenience, you'll enjoy the many
benefits of working from home!
Handle and carefully respond to all military (including family)
customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it
sensitively
Aim to resolve issues on the first call by being proactive,
patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention
efforts if needed
Identify customers who are comparison-shopping and inquiring about
contract terms, assisting the customer with the correct price
plan
Compassionately handle sensitive situations surrounding insurance
needs and educationQualifications:Qualifications:
Must be 18 years of age or older
Must have P&C license
Strong written and verbal communication skills and an ability to
work with people from diverse backgrounds
Ability to multi-task, good organizational and time management
skills.
6 months of Customer Service experience preferred
Ability to consistently meet schedule requirements
Education/Experience:
High school diploma or GED required
Previous experience in a customer service position is a plus
Any customer skill, quality or training certification is a plus
Communication and Numeric Skills:
Ability to read, analyze, and interpret verbal and written
instructions.
Ability to write business correspondence.
Ability to effectively present information and respond to questions
from customers
Ability to speak effectively with individuals identified in Work
Relationships.
Ability to define problems, collect data, establish facts, and draw
valid conclusions.
Ability to apply sound judgment and decision-making skills in
dealing with a variety of routine and non-routine issues, often
with limited standardization.
Ability to add, subtract, multiply, and divide all units of measure
using whole numbers, common fractions, and decimals.
Computer Skills:
Knowledge of email systems such as Microsoft Outlook sufficient to
communicate with both internal and external contacts.
Knowledge of Word and/or Excel sufficient to enter data, copy or
cut and paste data and print results as required.
Ability to manage multiple web or software based programs
simultaneously.
Being One of Our People
It is our mission to always provide an environment for our
employees that promotes happiness from the inside out. When you
work with us, you are valued and inspired to learn, to teach, and
to grow. We want you to come to work motivated to and proud to be
on our team. That's why we continually invest in creating
outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Keywords: Teleperformance, Richmond , Call Center/Customer Service Representative, Other , Chester, Virginia
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsLooking For A Dependable House Cleaner For Busy Family Living In Charlottesville Description: Our family is searching for a detail-oriented house cleaner to help us Company: Care.com Location: Charlottesville Posted on: 04/15/2021 Sanitation Worker Description: Do you find happiness in working with a team to get a job done Are you a committed, motivated employee with a rare work ethic who doesn't mind getting your hands dirty PeopleReady is hiring Sanitation (more...) Company: PeopleReady Location: Charlottesville Posted on: 04/15/2021 Senior Systems Engineer Description: Job ID: br 211468 br Location: br CHANTILLY br , br VA br , br US br Date Posted: 2021-02-01Category: SoftwareSubcategory: SW Systems EngrSchedule: Full-timeShift: Day JobTravel: NoMinimum (more...) Company: SAIC Location: Chantilly Posted on: 04/15/2021 General Labor Description: Are you looking for immediate work and that makes an immediate positive impact Are you the type of person who loves diversity in your work day We are now hiring for General Labor--with a real passion (more...) Company: PeopleReady Location: Charlottesville Posted on: 04/15/2021 5G/Radio Access Network Subject Matter Expert Description: View all jobs 5G/Radio Access Network Subject Matter Expert Chantilly, VA -- Computer/Software BlackLynx is looking for a team player with solid technical skills to add to our core sensor processing (more...) Company: BLACKLYNX Location: Chantilly Posted on: 04/15/2021 Deliver with Grubhub (part time, full time, any time) - Apply Immediately Description: Grubhub Delivery Partner Apply to be a delivery partner with Grubhub and work on your own time Grubhub needs delivery partners like you Are you looking for a flexible way to earn extra cash Deliver (more...) Company: Grubhub Location: Charlottesville Posted on: 04/15/2021 Foreman - Heavy Civil Description: Foreman - Heavy CivilCharlottesville, VA Tech USA is currently seeking an experienced Civil Site Foreman with a local contractor. This is a DIRECT HIRE / Full Time Position. Don't miss this great opportunity (more...) Company: TechUSA Location: Charlottesville Posted on: 04/15/2021 Warehouse Workers - 2 yrs EXP Req'd Description: Homestead Building Systems is Hiring Apply Now or Call 833 - BENEFITS: li Up to 14 an hour li Health, dental, vision, and life Insurance li Vacation time, Company: Homestead Building Systems Location: Charlottesville Posted on: 04/15/2021 IT Helpdesk Administrator Description: Job DescriptionFor over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one (more...) Company: Jenzabar Location: Harrisonburg Posted on: 04/15/2021 Patient Service Coordinator Description: Coordinate your future. br br MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Company: MyEyeDr Location: Charlottesville Posted on: 04/15/2021 |