RichmondVARecruiter Since 2001
the smart solution for Richmond jobs

Customer Support Representative

Company: Teleperformance
Location: Chesterfield
Posted on: April 10, 2021

Job Description:

Job DescriptionOverview: Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include * Paid Training $14.50 * Competitive Wages $14.50- $17/hr * Monthly Bonuses * Full Benefits (Medical, Dental, Vision, 401k and more) * Employee wellness and engagement programs * A fun, casual work environment on site or virtual Your Impact Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. In addition to the overall convenience, you'll enjoy the many benefits of working from home! * Removing the cost, stress and time constraints of a daily commute * Total comfort of working from your own home * A flexible work scheduled and more work life balance Responsibilities: * Handle and carefully respond to all military (including family) customer inquiries * Provide excellent customer service through active listening * Work with confidential customer information and treat it sensitively * Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding * Appropriately communicate with customers, exercising retention efforts if needed * Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan * Compassionately handle sensitive situations surrounding insurance needs and education Qualifications: Qualifications: * Must be 18 years of age or older * Must have P&C license * Strong written and verbal communication skills and an ability to work with people from diverse backgrounds * Ability to multi-task, good organizational and time management skills. * 6 months of Customer Service experience preferred * Ability to consistently meet schedule requirements Education/Experience: * High school diploma or GED required * Previous experience in a customer service position is a plus * Any customer skill, quality or training certification is a plus Communication and Numeric Skills: * Ability to read, analyze, and interpret verbal and written instructions. * Ability to write business correspondence. * Ability to effectively present information and respond to questions from customers * Ability to speak effectively with individuals identified in Work Relationships. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization. * Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Computer Skills: * Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts. * Knowledge of Word and/or Excel sufficient to enter data, copy or cut and paste data and print results as required. * Ability to manage multiple web or software based programs simultaneously. Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance, Richmond , Customer Support Representative, Other , Chesterfield, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Service Representative Jobs: Hiring Immediately! Full Time / Part Time - $18-$47/Hr
Description: Find your next job here Will
Company: Part Time Jobs
Location: Charlottesville
Posted on: 04/14/2021

Lecturer of Business Analytics #F1574
Description: Lecturer of Business Analytics The Department of Computer Information Systems and Business Analytics CIS BSAN in the College of Business at James Madison University JMU invites applications for (more...)
Company: James Madison University
Location: Harrisonburg
Posted on: 04/14/2021

Data Scientist Sr Principal
Description: By providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC's Privacy Policy to include access and use of your information for the purposes of sharing your (more...)
Company: Saic
Location: Chantilly
Posted on: 04/14/2021


Live-in Home Care Needed For My Mother In Chantilly
Description: I'm looking for live-in
Company: Care.com
Location: Chantilly
Posted on: 04/14/2021

Auto Parts Counter Person
Description: 960 Hilton Heights Rd., Charlottesville, VA 22901Automotive Parts Counter PersonUmansky Honda is a Great Place to Build and Advance a Rewarding Career We need to hire a Parts Counter Person, Advisor, (more...)
Company: Umansky Honda
Location: Charlottesville
Posted on: 04/14/2021

Pest Control Specialist
Description: Overview Pest Control Specialist Are you passionate about customer service Looking to build your career in an exciting industry and a growing world class organization Come see why so many of our team (more...)
Company: JC Ehrlich
Location: Harrisonburg
Posted on: 04/14/2021

Replenish Food And Water And Empty Litter Box Of Rabbit Sitter
Description: We need a sitter to take care of 1 other pet
Company: Care.com
Location: Charlottesville
Posted on: 04/14/2021

Virtual Desktop Infrastructure Systems Engineer
Description: Job : R-00052047 br Location: Chantilly, VA br Category: Systems Administration br Schedule FT/PT : Full Time br Travel Required: No br Shift: Day br Potential for Telework: No br Clearance: (more...)
Company: Leidos
Location: Chantilly
Posted on: 04/14/2021

Lot Associate
Description: Lot Associate 388108952 Harrisonburg, Virginia, US, 22807 Lot Associates assist customers with the loading
Company: The Home Depot
Location: Harrisonburg
Posted on: 04/14/2021

Deliver with Grubhub (part time, full time, any time) - Apply Immediately
Description: Grubhub Delivery Partner Apply to be a delivery partner with Grubhub and work on your own time Grubhub needs delivery partners like you Are you looking for a flexible way to earn extra cash Deliver (more...)
Company: Grubhub
Location: Charlottesville
Posted on: 04/14/2021

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Richmond RSS job feeds