Licensed Personal Lines Representative
Company: Teleperformance
Location: Sandston
Posted on: April 10, 2021
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Job Description:
Job DescriptionOverview: Why You'll Choose Us Teleperformance is
a strategic partner to the world's leading companies, bringing
solutions and enhancing customer experience during each
interaction. We are the largest interaction expert team in the
market: multicultural, highly skilled, and deeply knowledgeable,
with a wide range of integrated omnichannel solutions, technology,
and the highest security standards. For us, each interaction needs
to be treated as unique. Benefits of working with TP include * Paid
Training $14.50 * Competitive Wages $14.50- $17/hr * Monthly
Bonuses * Full Benefits (Medical, Dental, Vision, 401k and more) *
Employee wellness and engagement programs * A fun, casual work
environment on site or virtual Your Impact Our call center
representatives are a very important part of our family. You will
be the eyes and ears for our team, fielding customer inquiries and
finding innovative ways to respond. Working in a collaborative and
engaging environment, you will have the chance to interact with
people from all walks of life and no two days will be the same. As
you continue to grow and challenge yourself, you will discover your
potential can take you anywhere you want to go. In addition to the
overall convenience, you'll enjoy the many benefits of working from
home! * Removing the cost, stress and time constraints of a daily
commute * Total comfort of working from your own home * A flexible
work scheduled and more work life balance Responsibilities: *
Handle and carefully respond to all military (including family)
customer inquiries * Provide excellent customer service through
active listening * Work with confidential customer information and
treat it sensitively * Aim to resolve issues on the first call by
being proactive, patient, empathetic, and understanding *
Appropriately communicate with customers, exercising retention
efforts if needed * Identify customers who are comparison-shopping
and inquiring about contract terms, assisting the customer with the
correct price plan * Compassionately handle sensitive situations
surrounding insurance needs and education Qualifications:
Qualifications: * Must be 18 years of age or older * Must have
P&C license * Strong written and verbal communication skills
and an ability to work with people from diverse backgrounds *
Ability to multi-task, good organizational and time management
skills. * 6 months of Customer Service experience preferred *
Ability to consistently meet schedule requirements
Education/Experience: * High school diploma or GED required *
Previous experience in a customer service position is a plus * Any
customer skill, quality or training certification is a plus
Communication and Numeric Skills: * Ability to read, analyze, and
interpret verbal and written instructions. * Ability to write
business correspondence. * Ability to effectively present
information and respond to questions from customers * Ability to
speak effectively with individuals identified in Work
Relationships. * Ability to define problems, collect data,
establish facts, and draw valid conclusions. * Ability to apply
sound judgment and decision-making skills in dealing with a variety
of routine and non-routine issues, often with limited
standardization. * Ability to add, subtract, multiply, and divide
all units of measure using whole numbers, common fractions, and
decimals. Computer Skills: * Knowledge of email systems such as
Microsoft Outlook sufficient to communicate with both internal and
external contacts. * Knowledge of Word and/or Excel sufficient to
enter data, copy or cut and paste data and print results as
required. * Ability to manage multiple web or software based
programs simultaneously. Being One of Our People It is our mission
to always provide an environment for our employees that promotes
happiness from the inside out. When you work with us, you are
valued and inspired to learn, to teach, and to grow. We want you to
come to work motivated to and proud to be on our team. That's why
we continually invest in creating outstanding work experiences and
endless development opportunities. We want you to be and feel at
your best, always. Teleperformance is an Equal Opportunity
Employer
Keywords: Teleperformance, Richmond , Licensed Personal Lines Representative, Other , Sandston, Virginia
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here to apply!
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