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Platform Support Engineer

Company: Capital One
Location: Richmond
Posted on: May 6, 2021

Job Description:

West Creek 4 (12074), United States of America, Richmond, VirginiaPlatform Support EngineerThis associate will provide strategic, administrative, and engineering support to both Jira Align (formerly AgileCraft) and Jira; and support the end-to-end user experience and architecture across the products.- This is for a full-time position to provide strategic, administration, maintenance, upgrades, enhancements, support integrations with other tools or plugins, and rollout support of Jira Align and Jira.-General Responsibilities:

  • Provide level 3 and 4 administrative support for Jira Align (formerly AgileCraft) and Jira-
  • Provide strategic consultancy and guidance to leadership and Jira Align users
  • Work with the user community to troubleshoot and resolve issues in Jira and Jira Align
  • Support the rollout and onboarding of new teams to Jira Align and the integration with Jira
  • Recommend and implement best practices in Jira and Jira Align
  • Provide hands on support to integrate Jira and Jira Align-
  • Understand system architecture of upstream and downstream impacts when implementing solutions and provide governance across the applications
  • Support complex troubleshooting efforts that cross multiple applications and technical disciplines
  • Supports team to address business needs and deliver technical solutions and workarounds
  • Configure, manage, and enhance Jira Align and Jira tools, including native functionality as well as researching, testing, and implementing plugins
  • Configure Jira Align and Jira to meet business requirements
  • Coordinate with Atlassian Support team for issues
  • Responsible for maintaining all Jira Align instances
  • Responsible for working with other Jira and Jira Align administrators across the enterprise
  • Create and curate knowledge-base articles and documentation to help users help themselves
  • Verify bugs and work Atlassian support on delivering fixes
  • Responsible for helping define best practices and improving methods to benefit the user experience
  • Create and maintain technical documentation and user-guidesBasic Qualifications:
    • High School Degree, GED or equivalent certification
    • At least 3 years of experience supporting Jira
    • At least 3 years of Technology Delivery or System Integration experience-
    • At least 3 years of experience in a customer facing or technical support rolePreferred Qualifications:
      • Bachelor's Degree
      • 4+ years of experience using and supporting Jira Align (formerly AgileCraft)
      • SAFe certified or other scaled agile frameworks
      • 4+ years of experience developing and consuming RESTful APIs
      • 4+ years of experience with OOP concepts and modern programming languages (JavaScript, Java, PHP, Python, .net or Ruby)At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Keywords: Capital One, Richmond , Platform Support Engineer, Other , Richmond, Virginia

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