Client Success Executive

Company: 3M Companies
Location: Richmond
Posted on: June 12, 2021

Job Description:

Job Description:

Client Success Executive

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

"I've seen firsthand how 3M is a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact they're making around the world, and that they know they're valued." - Kristen Ludgate, senior vice president of Human Resources at 3M.

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You'll Make in this Role

As a Client Success Executive, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

* Execution - ensuring consistency of response and relationship management post sales through support * Strategy and Planning - understanding the clients' short and long-term strategy with the goal to further integrate 3M solutions * Client Care & Advocacy - coordinate with 3M Heath Information Systems departments to resolve client issues, facilitate escalations, ensure rapid response to requests and be responsible for the overall satisfaction of the client account (this is a NON-SALES position) * Retention and Revenue - responsible for ongoing and continued client partnership with 3M Health Information Systems on existing products, including recognizing additional business needs/sales opportunities * Leadership and Coordination - own the client relationship and focused interactions for the client throughout the organization

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

* Bachelor's degree or higher (completed and verified prior to start) from an accredited university OR High School Diploma/GED (completed and verified prior to start) from an accredited institution and a minimum of fourteen (14) year of client relationship in lieu of the Bachelor's degree education requirement * Seven (7) combined years of healthcare software and/or healthcare operation work experience * Five (5) years of account/project management experience * Five (5) years of direct client relationship management including executive level

Additional qualifications that could help you succeed even further in this role include:

* Experience in managing professional/technical staff * Exceptional client relationship skills with ability to find creative solutions and manage difficult situations with diplomacy * Must have strong business acumen, strategic thinking, presentation skills, training skills, and critical thinking skills * The successful candidate will exhibit strong teamwork and collaboration, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic * Credentialed Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or equivalent work experience

Location: Remote

Travel: May include up to 50% domestically

Relocation Assistance: Not available

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Keywords: 3M Companies, Richmond , Client Success Executive, Other , Richmond, Virginia