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Supervisory Medical Support Assistant

Company: Department of Veterans Affairs
Location: Richmond
Posted on: June 12, 2021

Job Description:

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Duties

Summary

This position is assigned to the Health Administration Service (HAS) and physically located in the Health Benefits Unit (HBU) as a Supervisory Medical Support Assistant for Health Administration Service. The Supervisory MSA plans and directs programs within the HBU and has full supervisory responsibility for supervising at least one subordinate team leader or team.

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Responsibilities

Duties include but may not be limited to:

* assigning and evaluating the work of Lead Medical Support Assistants, Advanced Medical Support Assistants and Medical Support Assistants; * resolving complex problems to ensure patient services are met; * evaluating new products, equipment, and systems in order to make recommendations for improved operations; * identifying educational or training needs; * making final decisions on selections; * evaluating performance, and taking disciplinary action when necessary; * planning and directing MSA's activities; * responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

Work Schedule: Monday - Friday, 8:00am to 4:30pm

Financial Disclosure Report: Not required

Recruitment/Relocation incentive not authorized.

PCS/Relocation Expenses not authorized.

Travel Required

Not required

Supervisory status

Yes

Promotion Potential

None

* Job family (Series)

0679 Medical Support Assistance

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Requirements

Conditions of Employment

* You must be a U.S. Citizen to apply for this job * Designated and/or random drug testing may be required * Selective Service Registration is required for males born after 12/31/1959 * You may be required to serve a probationary period * Subject to a background/security investigation * Must be proficient in written and spoken English * Selected applicants will be required to complete an online onboarding process

Qualifications

Basic Requirements:

* United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. * English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Policy. * Experience : Six months experience of clerical, office, [customer service] or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or * Education: One year education above high school (Transcripts Required); or * Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.)

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Preferred Qualifications:

* Knowledge of VHA Directives for: VHA Outpatient Scheduling Processes and Procedures, Process for Managing Patients When Patient Demand Exceeds Current Clinic Capacity, Priority Scheduling for Outpatient Medical Services and Inpatient Hospital Care for Service Connected Veterans and Priority for Outpatient Medical Services and Inpatient Hospital Care. Knowledge of VA regulations, Systems Redesign Principles, local Medical Center Memoranda/policies, and standard operating procedures. * Knowledge of eligibility for VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws. * Knowledge of multiple systems and current computer technology regarding imaging applications, PC Fax applications, and numerous VistA/CPRS applications. * Working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital. * Basic knowledge of enrollment, eligibility and beneficiary travel programs.

Grade Determinations:

You must possess one (1) year of experience equivalent to the next lower grade level (GS-07). (NOTE: Experience at the next lowest level MUST be verified by your SF 50(s). If the SF 50 you submit to show your current status has an effective date of less than one year ago from the closing date of this announcement, you MUST submit an additional SF 50 to show ONE FULL YEAR at the GS-07 level.) Examples of experience include supervising or leading MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or disciplinary setting. Supervisory experience at the next lower grade level includes but may not be limited to: assigning and evaluating the work of subordinate MSA staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. Lead experience at the next lower grade level includes but may not be limited to: assigning work, and assuring proper staffing coverage; evaluating training records; determining training needs of MSAs to provide support across interdisciplinary settings; ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate the KSAs below:

* Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff and recommendation of awards and/or advancements. * Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. * Ability to provide briefings, orientations, staff development, and training in a patient support setting. * Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. * Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

References: Medical Support Assistant Qualification Standard GS-679 VA Handbook 5005/117 PART II APPENDIX G45, Transmittal Sheet, August 1, 2019

This position is above the full performance level, GS-08, Supervisory Medical Support Assistant.

Physical Requirements: The work is primarily sedentary, although some light physical effort may be required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Keywords: Department of Veterans Affairs, Richmond , Supervisory Medical Support Assistant, Other , Richmond, Virginia

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