Customer Service

Company: Aerotek
Location: Richmond
Posted on: June 12, 2021

Job Description:

**Aerotek is hiring for a Customer Service Representative for 17/hour to work with a large corporation in Richmond, VA!**

**Description:**

Interact with customers to provide information in response to inquires about products and services.

Receive and enter customer orders into the computer via phone, fax, e-mail and electronic transmission.

Identify and resolve problems in a timely and efficient manner and issue corrective action.

Search for documentation to resolve problems.

Confer with the purchasing department to obtain information about customer's requests regarding product and availability.

Resolve customer problem by clarifying the customer's complaint, determining the cause of the problem.

Resolve invoice discrepancies.

Review and verify orders upon completion for accuracy.

Maintain positive professional communication with all customers and departments.

Interface with all departments within the company

Apply customer service techniques.

Help to determine customer needs

Meet multiple daily deadlines

Immediate follow up with customers

Filing and other office details as necessary

Conduct meetings and activities

Must be willing to assist in any other areas of the company as requested by upper management.

Knowledge of commonly-used concepts, practices and procedures within the order entry field

Manage heavy incoming telephone calls

Answer phones promptly and professionally

Resolve problems while upholding the highest level of customer service

Must be flexible with schedule

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Richmond , Customer Service, Other , Richmond, Virginia