Receptionist/ Administrative Assistant

Company: EAB
Location: Richmond
Posted on: June 12, 2021

Job Description:

About EABAt EAB, our mission is to make education smarter and our communities stronger. We harness the collective power of 1,600+ schools, colleges, and universities to uncover and apply proven practices and transformative insights. And since complex problems require multifaceted solutions, we work with each school differently to apply these insights through a customized blend of research, technology, and services. From kindergarten to college and beyond, EAB partners with education leaders, practitioners, and staff to accelerate progress and drive results across three key areas: enrollment management, student success, and institutional operations and strategy.At EAB, we serve not only our partner institutions but each otherthat's why we are always working to make sure our employees love their jobs and are invested in their community. See how we've been recognized for this dedication to our employees by checking out our recent awards.For more information, visit our Careers page. The Role in Brief:Receptionist/ Administrative Assistant The Receptionist/Administrative Assistant, is part of the Admin team, who is responsible for being the Director of First Impressions by making sure all incoming calls are connected to the appropriate party, mail is distributed, and additional clerical duties completed. This role will also provide administrative support to 1-2 colleagues at the Managing Director and VP level and their staff members. This role is based in Richmond, VA. Primary Responsibilities:+ Answer incoming partner calls quickly, professionally, and ensure phone calls are directed appropriately using appropriate protocol and screening standards. + Promptly email parties with details when they have been left a voicemail.+ Train all new hires in the Partner Services Associate role on receptionist duties.+ Greet partners and guests in a professional, friendly, and hospitable manner, and inform staff of visitors arrival. + Set up electronic board and welcome sign for partner visits.+ Manage day-to-day administrative needs for 1-2 colleagues at the Managing Director and VP level, including managing all appointments, commitments, travel, and expenses as appropriate. + Provide support regarding logistics for various on- and off-site partner-related meetings, special events, functions, and lunches.+ Update internal employee off-site travel and on-site visiting partners on company calendar. + Receive incoming mail and packages; keep mailroom organized and current. + Notify mail sorter when mail arrives each day.+ Notify via email all parties when they receive a package.+ Prepare business related packages for FedEx Express pickup.+ Schedule various on-site employee amenities: food trucks, car wash, shoeshine.+ Communicate division-wide email messages to inform staff of various events.+ Operate electronic door systems to allow personnel access to various buildings.+ Perform other clerical and administrative duties, as necessary. Basic Qualifications:+ High school diploma or GED+ 1-2 years of customer service or relevant experience + Excellent telephone etiquette and phone personality+ Proven delivery of superior service+ Demonstrated ability to multi-task in a fast-paced environment+ Proficient with Microsoft Office (Outlook, Word, PowerPoint, Excel) Ideal Qualifications:+ Interest in direct marketing and/or client services+ Impeccable grammar skills; strong communication across multiple levels within an organization+ Planning and organizational skills with attention to detail and qualityBenefits:Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.+ Medical, dental, and vision insurance; dependents and domestic partners eligible+ 401(k) retirement plan with company match+ 20+ days of PTO annually, in addition to paid firm holidays+ Daytime leave policy for community service or fitness activities (up to 10 hours a month each)+ Paid parental leave for birthing and non-birthing parents+ Phase Back to Work program for employees returning from parental leave+ Infertility treatment coverage and adoption or surrogacy assistance+ Wellness programs including gym discounts and incentives to promote healthy living+ Dynamic growth opportunities with merit-based promotion philosophy+ Benefits kick in day one, see the full details here.At EAB, we believe that to fulfill our mission to make education smarter and our communities stronger we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We dont discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Keywords: EAB, Richmond , Receptionist/ Administrative Assistant, Other , Richmond, Virginia