Do you see yourself as aFront Desk Agent -Overnight (Night
Audit)? What's your passion? Whether you're into tennis, shopping
or karaoke, at IHG we're interested in YOU. At IHG we employ people
who apply the same amount of care and passion to their jobs as they
do their hobbies - people who put our guests at the heart of
everything they do. And we're looking for more people like this to
join our friendly and professional team.
We are IHG Army Hotels located on Fort Lee Army Base Virginia.
We are the Largest Holiday Inn Express in the United States. We
have 1000 rooms located at 2301 Mahone Ave and 138 rooms located at
9051 Mahone Ave. We cater to the Military, Military Families and
Civilians as well..
IHG is an equal opportunity employer: Minorities /Females /
Disabled / Veterans.
Your day to day
Check-in/check-out hotel guests in a timely and professional
manner; process all payments according to established procedures.
This position works during the overnight shift..
DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt and professional
- Register guests, issue room keys, provide information on hotel
services and room location.
Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in
accordance with established procedures including but not limited to
posting all charges, completing cashier and other reports,
preparing deposit, and counting/securing assigned bank.
- Complete and transmit daily accounting reports and prepare them
for review by hotel management
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to
management that may require
additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate
service recovery gestures in order
to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or
groups that are requested either by
phone or from within the hotel; process cancellations,
revisions, and information updates on
- Promote team work and quality service through daily
communications and coordination with
- Perform other duties as assigned including guest room tours,
concierge services, special guest requests, etc.
What we need from you
Qualifications and Requirements:
You must be able to pass a Federal Background Check
via the Military Installation to access the base.Have a valid
High School diploma or equivalent, plus one year front
desk/guest service experience. Some college preferred. Must speak
fluent English. Other languages preferred.
This job requires ability to perform the following:
Frequently standing up behind the desk and front office
Carrying or lifting items weighing up to 50 pounds
Handling objects, products and computer equipment
Use a keyboard to operate various property management and
reservations systems, etc.
Communication skills are utilized a significant amount of time
when interacting with guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem solving, reasoning, motivating and training abilities
are often used.
Required to work the overnight shift
May be required to work other shifts, weekends, and/or
Work Area: Front Office
The statements in this job description are intended to represent
the key duties and level of work being performed. They are not
intended to be ALL responsibilities or qualifications of the job.
This position is classified as non-exempt (per the Fair Labor
Standards Act) and is subject to overtime in accordance with
Federal and State Regulations.
What we offer
- Exceptionalpay at $12.96 per hour
- Vacation pay
- Personal time (Full Time Only)