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Lobby Ambassador

Company: G4S Secure Solutions (USA) Inc.
Location: Richmond
Posted on: June 12, 2021

Job Description:

Lobby Ambassador Location: Richmond, Virginia |

Salary: $17.00 |

Posted: 18 Mar 2021 |

Closes: 18 Apr 2021


Job Type: Permanent & Full-time


Business Unit: US Secure Solutions |

Region / Division: North America


Reference: G4S/TP/L3742188/207530

Apply now

Job Introduction:

Hiring Now!

The world's leading private security organization, G4S, has an immediate job opportunity for a Lobby Ambassador. As a Lobby Ambassador, you will provide the tenants and guests of G4S' client with superior customer service, and the ability to understand and meet their needs and assist them with a multitude of tasks. Additionally, the Lobby Ambassador will perform post specific security duties to ensure the client's tenants and guests have a positive and efficient experience during entry and exit of the building.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

+ Major Medical, Dental and Vision

+ Paid vacation

+ 401K

+ Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

+ Critical Illness

+ Accident Insurance

+ Whole Life Insurance

+ Individual Short-Term Disability

+ Pre-Paid Legal Services

+ Identity Theft Services

+ Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

+ RxCut Pharmacy Discount Program

+ Doctor on Demand

+ Qualsight LASIK Savings

+ Perks at Work: G4S Employee Discount Program

+ Alliant Credit Union

+ Purchasing Power

+ Active & Fit: G4S Fitness Center Membership

+ FinFit: Financial Wellness Program

+ DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

+ Operate the Access Control system to verify guest registration, reason for visit, and check and log identification.

+ Serve as the first point of contact when an employee, tenant, or guest enters the lobby, ensuring a positive and efficient experience

+ Serve as the face of the customer, as well as G4S, by graciously greeting and attending to employees/visitors/tenants

+ Possess and maintain a strong knowledge of the building facilities and services

+ Provide up to date building/tenant information to visitors and employees as requested

+ Handle incoming calls in a professional and courteous manner

+ Assume ownership of all calls received, ensuring tenant/employee/visitor expectations are met or exceeded

+ Monitor performance of all front of house equipment

+ Uphold security guidelines while facilitating the respective check-in process

+ Watch for irregular or unusual conditions that may create security concerns or safety hazards

+ Sound alarms or call police/fire department in case of emergency

+ Warn violators of rule infractions, such as loitering, smoking in undesignated areas, carrying forbidden items, etc.

+ Monitor entrances and exits

The Ideal Candidate:

Education, Licenses and Certifications Required

+ Must possess a high school diploma or equivalent

+ Must be able to pass any State-required training or other qualifications for licensing

Type and Length of Specific Experience Required

+ Must possess a minimum of three (3) years of experience in Customer Service, Retail, Security, Hospitality, or a related field

Skills Required

+ Proficient computer skills including Microsoft Office

+ Effective oral and written communication skills

+ Active listening skills

+ Ability to assess and evaluate situations effectively

+ Ability to identify critical issues quickly and accurately

+ Attention to detail


+ Must be at least 18 years old or the minimum age required by the state, if higher

+ Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

+ Must have excellent communication and articulation skills

+ Must be able to multi-task, prioritize, and manage time effectively

+ Must be able to manage multiple projects

+ Must be able to work flexible schedules, including some nights and weekends

+ Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).

+ Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable

+ Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Indoor; minimal to no exposure to extreme temperatures is expected.

Major Activity: Standing, interacting with the public

Physical efforts to carry out job duties: Limited, to include some bending, limited stretching and reaching.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer

and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

Keywords: G4S Secure Solutions (USA) Inc., Richmond , Lobby Ambassador, Other , Richmond, Virginia

Click here to apply!

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