Long Term Care Case Manager
This position is available to Virginia
residents as Richmond, Virginia in-office applicants
or Lynchburg, Virginia in-office applicants or remote applicants
residing in states/locations under Eastern or Central Standard
Time: Alabama, Arkansas, Connecticut, Delaware,
Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky,
Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota,
Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New
York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania,
Rhode Island, South Carolina, South Dakota, Tennessee, Texas,
Virginia, Washington DC, Vermont, West Virginia or
The Case Manager will be responsible for providing
evidence-based, short-term case management services to long-term
care insurance policyholders who have a high probability of
recovering from a functional or cognitive loss.
You will perform person-centered, strength-based case management
services, both telephonically and in writing, with the insured and
their family members. This includes reviewing their in-person
functional and cognitive assessment and associated Plan of Care,
empowering the insured to set recovery expectations and appropriate
goals related to independence, frequently monitoring progress,
evaluating results and pertinent medical records, and ultimately
working towards a goal of termination of services due to
You will be able to comprehensively assess and address the
insured’s biological, psychological and social needs on an ongoing
basis. This includes providing education on common medical
conditions using understandable terms and may include coaching
caregivers on how to best support the insured.
You will feel comfortable developing a warm and professional
rapport with the insured’s care team (family, physicians, care
providers) and when appropriate, will effectively integrate input
them into the Plan of Care. This candidate will be able to
anticipate and help the insured to problem solve common barriers to
recovery and will adjust goals as appropriate to motivate and
engage the insured. This may include suggesting referrals to
specialists, recommending home modifications, researching
appropriate equipment, and connecting the insured to resources.
You will need to research local/state/federal resources and
services for the insured and be comfortable advocating for them if
requested. This position will identify, request, and analyze
pertinent medical records required to best understand the disease
progression, ADL and IADL loss and potential for
You will work independently and in a team environment and will
manage and prioritize a work queue and multiple
job responsibilities and will identify process improvement
opportunities, provide feedback on processes and case management
model as well as be a critical team member in enhancing the team’s
performance and results.
College degree in a field related to care management
(counseling, gerontology, mental health, nursing, occupational
therapy, physical therapy, psychology, or social work).
At least 2 years of supervised case management experience with
older adults and their families (hospital, nursing home, or
Superior written and verbal communication and customer service
Able to effectively motivate individuals with post-operative
musculoskeletal, neurological and general acute problems and
communicate and execute appropriate Plans of Care.
Demonstrated experience in making sound business decisions using
risk management and quality protocols.
Work effectively in a team environment or independently.
Professional and personal effectiveness in establishing
relationships with customers, care providers, discharge planners,
vendors, peers and Claims associates.
Ability to work with outside vendors to ensure a reasonable Plan
of Care is in place.
Ability to understand and Interpret Insurance Contracts and Long
Term Care Benefits.
Able to understand and interpret Physician Records and
Occupational/Physical Therapist records and understand disease
progression and recovery expectations.
Understanding of single and cumulative medical conditions
(particularly those common in the aging process), including their
effect on physical/cognitive function, as well as their prognosis
and rehabilitative potential.
Graduate degree, certificate, or training in
gerontology/geriatrics is preferred.
Strong knowledge of care, treatment, community programs,
equipment and devices used to assist individuals with functional &
cognitive impairments in regaining optimal independence.
Experience in using Windows applications (e.g. letter writing,
Strong knowledge of senior/geriatric/home health care, continuum
of care, long-term care insurance and/or the Medicare program.
Good working knowledge of systems applications (e.g. WORD,
EXCEL, PowerPoint, etc.). Willingness to learn claims and workflow
WHY WORK AT GENWORTH
We have a real impact on the lives of the people we serve
We work on challenging and rewarding projects
We give back to the communities where we live
We offer competitive benefits including:
Medical, Dental, Vision, Flexible Spending Account benefit
options available beginning your first day
Generous Choice Time Off your first full year
12 Paid Holidays
40 hours of volunteer time off
401K Account with matching contributions
Tuition Reimbursement and Student Loan Repayment
Paid Family Leave
Child Care Subsidy Program
Genworth Financial, Inc. is a leading insurance holding
company committed to helping families achieve the dream of home
ownership and address the financial challenges of aging through its
leadership positions in mortgage insurance and long term care
insurance. Headquartered in Richmond, Virginia, Genworth
traces its roots back to 1871.
The mission of Genworth’s US Life business is to develop
solutions that meet the financial challenges of aging, including
individual and group long term care insurance, annuities, life
insurance and new innovative products over time.
We know we can’t deliver on our mission unless we deliver for
our employees. That’s why we’re committed to creating a work
environment that fosters inclusion, camaraderie, rewarding work,
community involvement, and a focus on our employees’ well-being. We
know each employee contributes in their own unique way and we’re
dedicated to supporting every one of them to help them reach their
Key Word Highlights:
Gerontology, Geriatrics, Aging Adults, Elder Care, Elderly,
Long Term Care, Senior Citizens, Nursing Home, Assisted Living,
Dementia, Long Term Care, Advocate, Clinical, Social Work, Care