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Desktop Support

Company: Mapcom Systems, LLC
Location: Richmond
Posted on: September 16, 2021

Job Description:

Insight Global is looking for a Support Technician in Richmond. A Support Technician at Level 1 is responsible for providing technical support to internal and external clients including: fielding and resolving technical issues with end customers and providing troubleshooting support and solutions to employees and customers. In addition, this position assists with updates to knowledge articles and similar user-facing documentation.

Experience in a help desk environment, telecommunications, or GIS related field

Post-secondary education in Computer Science, Software Engineering, or Geography (or equivalent experience)

Experience with software development of Windows desktop or Web applications.

Experience working with Microsoft enterprise software including SQL Server

Keywords: Mapcom Systems, LLC, Richmond , Desktop Support, Other , Richmond, Virginia

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