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REMOTE- ZenDesk Contact Service Lead

Company: Insight Global
Location: Mechanicsville
Posted on: October 14, 2021

Job Description:

A successful Customer Experience Lead candidate will have various prerequisite skills and qualifications to perform the required duties, including impeccable customer service skills as well as strong written and verbal communication skills. A Customer Experience Lead should have thorough knowledge of the industry and be a credible authority in that domain. A quality Customer Experience Lead candidate should be proficient with word processing and presentation software. Additionally, quality candidates will have the ability to quickly learn about your companys products and services to establish themselves as experts in the field.

Establish and maintain customer relationships

Establish customer service policies and practices

Provide high-level technical and product support

Supervise and develop customer success teams

-prior supervisory or leadership experience may be desirable in a quality candidate.

-healthcare industry
-Experience requirements for a quality Customer Experience Lead candidate may include previous customer service experience, sales experience and experience in your industry that will help establish the candidate as a trusted advisor in the industry.

Keywords: Insight Global, Richmond , REMOTE- ZenDesk Contact Service Lead, Other , Mechanicsville, Virginia

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