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Member Care Coordinator

Company: International Mission Board
Location: Rockville
Posted on: November 22, 2021

Job Description:

IMB, a nonprofit religious organization is hiring for a Member Care Coordinator! _________________________ Location: Rockville, VA Hours: Full time, Monday-Friday Rate: Commensurate with experience + great benefits! RESPONSIBILITIES: * Process billing to Accounts Payable and insurance-related activities for Member Care Services to ensure personnel's awareness of financial responsibility. * Interact with field Member Care to provide health continuum of care for personnel and communicating and provide updates to appropriate Member Care Consultants/Leads. * Monitor and input relevant Member Care information in the member tracking systems. * Prepare Medical Leave Tracking Report including researching current status, requesting reports and communicating updates to the Service Center and Field HR. * Responsible for the preparation and delivery of materials for the Parent Meetings at Appointment and Commissioning Services, Purchases books/resource materials for Member Care Library, and maintains the confidential Member care filing system. * Assists Consultants during STAS Conferences, FPO, and Debriefings in the scheduling of counseling sessions with personnel and interacting with personnel in various ILC campus settings. * Track flow of cases requiring Member Care clearance from field departure to stateside arrival until return to the field. * Establish and maintain contact with personnel needing stateside Member Care services, including clearance, and persons participating in Renew Retreats and Peace Pursuit training. Will assist with training coordination, travel planning logistics and any miscellaneous administrative preparation. * Will be responsible for phone or written correspondence to establish perimeters for stateside treatment, requesting personal counseling summaries or reports as necessary, and notification of clearances. * Maintains contact with outpatient counselors providing care to personnel ensuring that referrals are done in a timely fashion, requesting reports as necessary, analyzing counselors' reports for their sufficiency in terms of depth and information required, and send correspondences to counselors. REQUIREMENTS: * Associate Degree preferred * Previous Mission field experience preferred * Understanding of IMB and SBC culture * At least two years of administrative support and/or accounts payable/invoicing experience * Ability to summarize complicated, detailed messages, make appropriate referrals and receive client updates * Advanced computer skills utilizing Microsoft Suite- (MS Excel, MS Word, MS PowerPoint, MS Outlook) * Excellent organization skills and the ability to prioritize multiple tasks simultaneously * Demonstrated strong written and verbal communication skills * Ability to use logic or scientific thinking to define problems, collect information, establish facts, draw conclusions, interpret technical information, and deal with abstract variables Worker Type: Employee Regular Time Type: Full time

Keywords: International Mission Board, Richmond , Member Care Coordinator, Other , Rockville, Virginia

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