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Process Expert II

Company: Anthem, Inc.
Location: Richmond
Posted on: November 22, 2021

Job Description:

Description: Description SHIFT: Day Job SCHEDULE: Full-time Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company. Title: Process Expert II Location: Norfolk, VA - Richmond, VA - Virginia Beach, VA Essential duties to include, but are not limited to: * Responsible for applying process design, mapping, quality assurance tools and project management to define process capabilities, assumptions and project plan tasks. * Gathers information on existing processes. * Performs analysis on current capabilities versus desired capabilities. * Interviews associates to document workflow. * Facilitates process design meetings. Tests processes, document and communicate results. * Creates and executes implementation plans for new processes. * Applies mapping and streamlining techniques to implement/improve processes. * Performs quality control/quality assurance tasks. Qualifications Minimum Required Qualifications: * Requires a BA/BS and minimum of 5 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background. Preferred Skills: * Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For--, is ranked as one of the 2020 World's Most Admired Companies among health insurers by Fortune magazine, and a 2020 America's Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Keywords: Anthem, Inc., Richmond , Process Expert II, Other , Richmond, Virginia

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