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User Research - Consutant

Company: Theron Solutions
Location: Columbia
Posted on: January 15, 2022

Job Description:

Job Description:
This role (remote) is responsible for conducting research and conveying strategic insights to ourclients and their end customers. The research you support and insights you provide are delivered for long-term and will seamlessly scale with the customer's growth plans.
This role will provide you exceptional exposure and visibility into the User Research programs of the top companies in the world. To really crush this role, you will need to combine your deep research expertise, interpersonal skills, business acumen, and client management skills.
Role: Consultant - User Research (Remote location)
Key Responsibilities:Execution

  • Research user groups, audit websites, test prototypes, and educate clients in user research best practices
  • Work actively on strategy and content, user research, usability testing and analytics
  • Design protocols and conduct user research including, but not limited to, in-depth interviews, remote unmoderated studies, diary studies, and translating them into reporting of actionable insights, next steps, and opportunities for growth as well as various user research artifacts such as user flows, journey maps, personas, storyboards, etc.
  • A solid grasp of planning and conducting user research, usability testing, and heuristic analysis with special attention to accessibility and inclusive research practices
  • Compliance and documentation of a structured problem-solving approach
    • Have a clear understanding of business goals and user behavior, and be proficient in a wide variety of skills, ranging from psychology to research to technology.
    • Facilitate the client's product vision by researching and usability testing experiences for digital products. Guide the customer on the appropriate research strategy to address their business objectives
      • Partner with project managers, sales team, and CSMs to provide the best outcome for our customers and their consumers
      • Be a strong teammate and mentor to other user researchers
      • Work with onsite and offshore teams to structure solutions based on research tools and techniques.
        • (ideal) Master's in Human-Computer Interactions, Human Factors, User Research, or Psychology
          • 3-5 years of experience working in research consulting and professional services
          • Experience being in customer-facing roles in enterprise-level organizations, working with digital agencies, and/or consulting conducting hands-on user research
          • Experience in pre-sales and building knowledge management on a user research practice a plus
            • 3-5 years of relevant experience consulting in the user research space using research techniques and methodologies
            • Experience developing approaches for complex user research problem spaces
            • Fluency in both qualitative and quantitative methodologies a plus
              • Must have exceptional and effective communication, organization, and time management skills
              • Must be pro-active and determined and independent
              • Must be a strategic thinker, self-starter who takes initiative is analytical, has a data-driven mindset, and is a problem solver
              • Must be an excellent communicator with persuasive storytelling skills
                Equal Employment Opportunity Our client is committed to a diverse and inclusive workplace. Our client is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or another legally protected status.

Keywords: Theron Solutions, Richmond , User Research - Consutant, Other , Columbia, Virginia

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