Patient Advocate Call Center

Company: Change Healthcare
Location: Richmond
Posted on: January 15, 2022

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES + Provides superior customer service through inbound and outbound calls.+ Works directly with the patient or their representative to inquire about the patient's potential eligibility for financial assistance.+ Screens patients to evaluate eligibility for State/Federal programs, schedules appointments for patients to meet with HCR at the hospitals and/or completes online applications as applicable.+ Collaborates with other team members in a professional and courteous manner.+ Ensures timely and accurate documentation of all notes and encounters in applicable database.+ Always provides a superior experience for the patient while maintaining professionalism.+ Meets or exceeds performance objectives including account resolution goals and quality assurance.+ Ability to handle sensitive information and maintain HIPAA compliance. MINIMUM JOB Qualifications Education / Training: + High School Diploma or equivalent+ Bachelor's degree preferredBusiness Experience:+ Experience working within financial counseling in a Hospital or Physician office, including demonstrated success obtaining patient demographic and financial information.+ At least one year of experience in a role that requires patient interaction, either in person or over the phone.+ At least one year of experience in healthcare customer service.+ At least one year of experience working in a role with a high volume of either inbound or outbound calls.+ Demonstrate experience communicating effectively with a customer and simplifying complex information.+ Experience dealing with multiple databases to document patient interactions and retrieve related information that is important to understand the detail necessary to achieve the desired outcome.+ Experience working with internal and/or external stakeholders to gather or share information, or to collaborate to achieve the desired outcome.+ Demonstrated ability to meet or exceed performance metrics.Specialized Knowledge / Skills+ Ability to work well in an independent setting with minimal supervision+ Ability to work collaboratively within a team+ Ability to communicate effectively with patients or their respective representatives+ Strong customer service skills+ Strong individual accountability and ownership+ Strong verbal and written communication skills+ Bilingual in English and Spanish+ Demonstrated ability to navigate Internet Explores and Microsoft Office.+ Strong organization skills with the ability to prioritize, plan, and follow task through completion.Working Conditions+ Work Environment: Call center office environment.+ Position Type and Hours: Full-time/40 hrs. a week. Monday through Friday, 9:00 am to 6:00 pm.+ Physical Demands: Sitting, standing, walking, talking, hearing and typing.+ Travel: No travel is expected for this position. Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! COVID MandateAs a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment. As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf.If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here https://www.dol.gov/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy. California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, Richmond , Patient Advocate Call Center, Other , Richmond, Virginia