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IT Help Desk Clerk

Company: Allan Myers
Location: Glen Allen
Posted on: January 16, 2022

Job Description:

Responsibilities IT Support Technician Allan Myers is looking for an IT Support Technician for our Glen Allen, Virginia office. Join a team of 25 IT professionals supporting 1200 technology users distributed over five states. Work in a diverse technical environment that will allow you to grow your technical career. Key responsibilities include: Provide direct user support over the phone and in person at offices, job sites, and asphalt plant locations. Assist users with resolution of issues and provide guidance on the use of technology. Support issues will range from account and device related issues to clearing of sessions to assistance in troubleshooting and isolating performance issues on devices and networks as well as core applications. Prepare and deploy user and site equipment including computers, phones, tablets, printers & network gear. The Support Technician will have opportunities to participate in implementation projects and process improvement initiatives as well as explore an area of interest including business applications, infrastructure, data & analytics, and security. The ideal candidate will be able to demonstrate their problem-solving and critical thinking on each and every assignment, employ their verbal and written communication skills to influence outcomes and bring their tenacity and drive to achieve business objectives. Qualifications Experience and Education Requirements: Bachelors degree in Business or Information Technology, Computer Science, Engineering, Finance or related field. Certifications such as CompTIA IT Fundamentals & CompTIA A preferred, others such as Project , Network, and Cloud are a plus 0 - 3 years related experience Technology certifications a plus Experience with and knowledge of the Construction or Materials Productions industries is a plus. Required Skills and Knowledge: Must be able to travel overnight or long distances on occasion. Must possess a willingness to learn and adapt to change. Ability to work under deadlines and pressure. Must possess excellent communication (verbal/written) & time management skills. Must be detail oriented. Overview Allan Myers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Allan Myers, Richmond , IT Help Desk Clerk, Other , Glen Allen, Virginia

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