IT SITE LEAD
Company: Kelly
Location: Chesterfield
Posted on: May 15, 2022
Job Description:
BH: *** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS *** NO C2C ***
ONSITE *** Our Client is expanding and currently seeks an IT SITE
LEAD for a 12+ month assignment - possible extensions!! Leverage
your INFRASTRUCTURE - APPLICATIONS - PROJECT MANAGEMENT experience
to help take your career with our Client to the "Next Level" for
2022 and beyond! Location: Richmond, Virginia Overview:
- Primary responsibilities include ensuring 100% uptime of all
site critical systems such as data and voice networks, servers and
storage, manufacturing computers, and lab equipment, etc.
- In the event of failure, IT leaders are expected to oversee
expediting service restoration and drive continuous improvement to
eliminate risks through the RCFA process. Leading diverse local
teams of our client's employees and contractors, along with vendor
management of local and external partners are key to successful
site operations.
- IT Leaders are expected to engage frequently with Site Staff,
operations and business leaders to understand the business needs
and service opportunities.
- Along with local IT activities, Site IT Leaders are expected to
support and implement all Corporate IT directives, which will
include feedback and guidance on local impact, testing, compliance,
etc. Day to Day Responsibilities:
- Lead role in managing unique (Manufacturing, Office Complex,
R&D) site IT services that include infrastructure and
application domains.
- Analyze user requirements work with the appropriate IT Service
delivery group to determine appropriate solution.
- Understand end to end business and manufacturing
processes.
- Negotiate technical and non-technical solutions that meet both
user and site needs and conform to IT standards and future
strategies.
- Execute project management processes-- planning and managing
multiple projects, establishing personal and team timetables, and
delivery against deadlines.
- Ensure IT compliance programs are implemented and continue to
be effective and improve.
- Stewardship and overall LCM (life cycle management) of local IT
platforms, software, and infrastructure. Site IT Leader Roles and
Responsibilities: Service Delivery:
- Manage Site IT operations with respect to service
delivery.
- Strong Focus on uptime of all critical IT systems. 24x7x365
(not necessarily Process Control)
- Key focal point for escalation of critical service
tickets.
- Manage on site data centers operations (including Servers,
Backup Systems, Phone Systems, Network equipment, etc.)
- Management of out-of-scope computing systems (Labs, Shop Floor,
and possibly process control)
- Mid-range responsibilities (Physical touch issues, backups,
power concerns, etc.)
- First point of contact for new applications requests (i.e.
databases, web, SharePoint, commercial off the shelf (COTS),
etc.)
- Includes new requirements to existing applications or systems.
Communications/Training:
- Manage site expectation and education of all leveraged IT
services including, LAN, WAN, Telephony, End User Computing, PCFS
(Print/Copy/Fax/Scan), Lotus Notes Support, etc.
- Communicate changes, outages, etc. to site users regarding
local critical infrastructure and applications - Asset Owner
- Communicate local changes, outages, etc. to leveraged service
partners - Liaison
- Ensure IT standards and guidelines are followed at the site
including DISO (Client's Information Security Office) policies and
Intellectual Property protection, procurement standards, etc.
- IT Process education (Service Desk, Office 365, MyAccess, New
Employee Roll-on process, DISO (Disaster Recovery, etc), TCOM MACD,
Infrastructure MACD) New Projects/Change Management
- Drive improvement through key IT initiatives. Key involvement
in IT in initiatives to influence rather than inherit outcome.
Advocate for 24x7 Manufacturing/Operations facility needs that
relate to new initiatives.
- Work closely with site Operations and Business Leaders to
recommend solutions and improvements to processes and
projects.
- Work closely with site Process Control technology groups to
develop new apps and ensure business-critical data flow is
uninterrupted. (unique to some sites) Administrative:
- Responsible for Site IT Service delivery, operational plans and
budgets that meet objectives and affordability. This also includes
receipt of services for various IT services.
- Understand IT asset portfolio and manage lifecycle according to
IT Architectural Standards and plans.
- Assist CRIM (Corporate Records Information Management) Champion
in related activities.
- Support CFATS (Chemical Facility Anti-Terrorism Standards)
process and requirements at applicable sites.
- Set proper expectations for your team through regular meetings
to meet Corporate and Site-specific IT goals and priorities, Safety
and Ethics compliance, etc.
- SAP R3 Security Administrator (unique to some sites)
- Segregation of duties review (unique to some sites)
- MyAccess Administrator
- MyAccess requests and approvals (unique to some sites)
- Conf Room / Audio Visual Administration (unique to some
sites)
- Process control network OMN access administration (unique to
some sites)
- Responsible for monitoring, reviewing and scheduling IT
workflow for your site(s) through Service Desk management tool
(SOM).
- Develop and maintain a site disaster recovery plan for IT
assets. Qualifications:
- Bachelor's degree in computer related or engineering fields, or
equivalent job experience required.
- Knowledge of business processes and service delivery with
strong understanding of the integration of business and
technology.
- Understanding of IT architecture and systems a plus.
- Strong customer orientation and demonstrated ability to work
with people at all levels in an organization.
- Project management experience.
- Strong communication skills with the ability to describe
technical issues in end-user understandable terms.
- Ability to lead people and develop highly productive teams.
- There is no "per diem" with this position
- There is no relocation budgeted for this position. If this
position requires you to relocate you will be responsible for those
costs.
- At this time we are not in the position to offer any type of
sponsorships or VISA transfers for this position. You should know:
Your safety matters! Vaccination against COVID-19 may be a
requirement for this job in compliance with current client and
governmental policies. A Kelly recruiter will confirm and share
more details with you during the interview process. Why Kelly - ?
By partnering with Kelly - Technology, you'll have direct
connections to top companies around the globe-giving you the chance
to put your tech skills to work on some of today's most intriguing,
innovative, and high-visibility projects. In a world where change
is the only constant, our unparalleled connections and IT market
expertise help you take your skills exactly where you want to go.
We're here to help you gain experience, keep learning, and move
your career forward. About Kelly - At Kelly, we're always thinking
about what's next and advising job seekers on new ways of working
to reach their full potential. In fact, we're a leading advocate
for temporary/nontraditional workstyles, because we believe they
allow flexibility and tremendous growth opportunities that enable a
better way to work and live (plus, did we mention we provide a ton
of benefits ?). Connecting great people with great companies is
what we do best, and our employment opportunities span a wide
variety of workstyles, skill levels, and industries around the
world. Kelly is an equal opportunity employer committed to
employing a diverse workforce and providing accommodations for
people with disabilities in all parts of the hiring process as
required under its Employment Accommodation Policy. Kelly will work
with applicants to meet accommodation needs that are made known to
Kelly in advance.]]
Keywords: Kelly, Richmond , IT SITE LEAD, Other , Chesterfield, Virginia
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