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Service Center Operator - Transaction Processing

Company: Virginia Farm Bureau
Location: Richmond
Posted on: May 16, 2022

Job Description:

Job DescriptionService Center Operator / Transaction Processor- Insurance Processing SupportLocation: West Creek Campus (Richmond, VA) On-SiteVirginia Farm Bureau is seeking a dependable, customer service oriented Service Center Operator for the Underwriting and Policy Services department. This position is responsible for policy processing activities and responding to telephone inquiries and requests. The ideal candidate will have excellent data entry skills, paired with exceptional oral and written communication skills, professional phone presence and ability to handle a high volume of processing, documentation and tracking related work activities with precision.PRIMARY DUTIES

  • Respond with high level of customer service to telephone inquiries and requests.
  • Interpret and evaluate completeness of data provided by underwriters, agents, etc. for policy issuance.
  • Enter premium transactions associated with statistical data into computer system.
  • Make basic underwriting decisions based on manual rules.
  • Use acquired knowledge to process policies on multiple product lines.
  • Communicate with others (agents, policyholders, home office employees) to secure information needed to perform policy transactions.
  • Revise policy information as requested by policyholders and follow through on requests forwarded for agent or underwriting approval.
  • Maintain performance within acceptable Service Center quality standards including:o Call volume database standardso Service Center call database standardso Recorded calls audito Entry auditso Desk audits MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS
    • High school diploma or equivalent
    • Minimum 1 year processing/documentation/reporting or similar experience
    • Obtain P & C license within 3 months of hire with company supportBENEFITS OVERVIEWWe provide an exceptional benefits package, including ongoing job development, continuing education reimbursement, medical and dental insurance on your first day, generous 401K options and PTO plans, on-site gym wellness facility, cafeteria, and more!Applicant must be prepared to comply with Company and government COVID restrictionsVisit www.vafb.com today to learn more about our teams and apply!Virginia Farm Bureau Companies provide equal employment in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age disability, orientation, or veteran status.Keywords: team collaborate service learning communication claims file adjuster auto automotive vehicle transportation underwriting insurance terms policy deductible accident collision damages repair insured flexible remote virtual license reliable coverage documentation document policies organization audit banking operations processing processor detail

Keywords: Virginia Farm Bureau, Richmond , Service Center Operator - Transaction Processing, Other , Richmond, Virginia

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