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Help Desk /Customer Support

Company: Integrated Resources, Inc
Location: Richmond
Posted on: June 25, 2022

Job Description:

Job DescriptionCustomer Care Technical Analyst Demonstrated analytical and technical skills to troubleshoot and solve internet application, browser issues, connectivity and other system problems. Must have excellent analytical, technical and communication skills in order to ask questions to determine nature of problem and walk customer through problem-solving process to resolve technical problems. Document user or system issues and escalate to appropriate team members or groups. Ability to interpret and understand impacts of procurement policy and procedures to system functions while closing a high number of issues daily with a sense of urgency and providing excellent customer service. Skilled in multi-tasking; managing multiple IT related work efforts; monitoring, assigning, and addressing trouble tickets; troubleshooting, and balancing priorities of other assigned workloads. Excellent written and verbal communication skills at both technical and non-technical levels. Excellent customer service skills and experience. Demonstrated organization and prioritization skills. Experience with a Help Desk issue ticket tracking systems. Excellent interpersonal skills with a high degree of tact and diplomacy to promote a positive image of eVA and the eVA team. Conflict management skills to handle difficult customer situations. Positive attitude and demonstrated excellent teamwork skills. Software/hardware skills: Windows Operating System, email, internet, strong application troubleshooting; some if not all the Microsoft Office products including Word, Excel, Access or other comparable office productivity products

Keywords: Integrated Resources, Inc, Richmond , Help Desk /Customer Support, Other , Richmond, Virginia

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