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Service Coordinator

Company: Abb Holdings Inc
Location: Richmond
Posted on: August 6, 2022

Job Description:

Service CoordinatorTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.As a Service Coordinator need to coordinate service jobs performed at customer sites. The FSC ensures the work is completed in compliance with ABB and customers' standards, procedures, and policies. This individual is the primary point of contact for both the customer and ABB's service personnel during the execution of a service job. He or she is responsible for ensuring the job is appropriately resourced with service technicians and parts. Our customers expect 24/7 emergency service. This means occasional after hours and on-call work is required.This position reports toService Team LeaderYour responsibilitiesCoordinates, plans, schedules, and oversees all service jobs with necessary resources, spare parts, and logistics for site.Builds and maintains sustainable relationship with customer.Manages customer requirements and customer enquiries. Ensures continuous communication in a rapidly changing environmentReviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly regards to claims and changes.Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements.Financial acumen, capable of understanding the financial impact of decisions on job profitabilityEnsures the required quality is delivered and the health, safety and environmental issues are competently managed.Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.Communicate with customers in a precise and professional manner via phone and emailEscalate support issues/requests to appropriate individual(s)/team(s) based on current guidelines Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity.Your backgroundBachelor's degree and Minimum 3 years of experience or Associates Degree with 5 years' experience or High School Diploma with 7 years' experience associated with Service or Project Management related role. Candidate must be detailed oriented, and willing to work within a fast-paced environment with constant change within his or her job responsibilities. Superb organizational skills are key to success in this role.Candidate should have ability to multitask as required within numerous processes and several computing platforms (SAP, CRM, Salesforce, internal ABB tools, customer tools)Self-Starter with Exceptional Analytical skills. Knowledge of the critical power industry is a plus.Candidates must already have a work authorization that would permit them to work for ABB in the USBenefitsRetirement planLife insuranceDisability insuranceWellbeing programAccident insuranceMore about usABB Smart Power is a global technology leader, withproducts and solutions that make power supplies smart, connected and protected. Its intelligentproducts and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to Resumes and applications will not be accepted in this manner.#LI-Hybrid

Keywords: Abb Holdings Inc, Richmond , Service Coordinator, Other , Richmond, Virginia

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