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Salesforce Administrator

Company: Apria
Location: Richmond
Posted on: August 6, 2022

Job Description:

**Location:** Remote, California, United States**Categories:** Full-time**Full/Part-time:** Full-time**Work Location Type:** Fully remote**Compensation:** Commensurate with Experience**Job Summary****ABOUT THE COMPANY**_Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer._**JOB SUMMARY**As a Salesforce Admin, you will be responsible for supporting our user base, maintaining day-to-day processes as well as playing an integral part in optimizing and enhancing our Salesforce applications by gathering requirements from our users and turning them into solutions to meet the evolving needs of the business.**ESSENTIAL DUTIES AND RESPONSIBILITIES**+ Responsible for maintaining the functional areas including but not limited to account and contact management, cases, orders, communities, managed packages, and complex integrations, and ensuring data integrity throughout our Salesforce system+ Responsible for analysis, design, configuration, test, document and implementing changes/enhancements for Salesforce solutions company wide+ Responsible for troubleshooting issues and working with the users and technical teams to resolve them in a timely manner+ Work with our end users to gather requirements and understand the business needs+ Daily administration, configuration and support of the Salesforce platform including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations+ Create and maintain complex workflow rules, data validation, and triggers+ Create and maintain customized reports and dashboards+ Manage multiple projects on both an ongoing and an ad-hoc basis, working collaboratively across the organization from requirements to post-implementation support+ Train new and existing users on how to use Salesforce functions and custom applications+ Sales Cloud and Service Cloud experience required+ Lightning platform experience required+ Experience working within an agile software development environment+ When required, to work extended hours to resolve critical issues and to complete tasks that cannot be performed during normal business hours+ Keeping up with new Salesforce features and functionality and providing recommendations for process improvements+ Performs other related duties as directed by supervisor**SUPERVISORY RESPONSIBILITIES**+ N/A**Minimum Required Qualifications**MINIMUM REQUIRED QUALIFICATIONS**Education and/or Experience**+ Bachelor's Degree in IT or related field, or equivalent work experience+ 3+ years of experience as a Salesforce Administrator**Certificates, Licenses, Registrations or Professional Designations**+ Salesforce Administrator Certification**SKILLS, KNOWLEDGE AND ABILITIES**+ Ability and willingness to split time between support and implementing enhancements+ Ability to manage multiple projects simultaneously+ Strong analytical and problem-solving skills+ Excellent verbal/written communication skills+ Business acumen including a good sense of how Salesforce can be utilized to improve business processes+ Demonstrated ability to work with diverse groups and difficult customers+ Ability to learn and apply new skills and concepts quickly+ Organizational and time management skills to prioritize work+ Ability to work in a team environment and mentor/train other team members+ Ability to set technical direction for a project or application**Computer Skills**+ General technical acumen on managed technology and platform+ Basic computer skills, including Microsoft Office suite**Language Skills**+ English (reading, writing, verbal)**Mathematical Skills**+ Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data**PREFERRED QUALIFICATIONS** (only include Preferred Qualifications if needed)**Education and/or Experience**+ Healthcare experience preferred**Certificates, Licenses, Registrations or Professional Designations**+ N/A**PHYSICAL DEMANDS**This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. **Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.****WORK ENVIRONMENT**Work is performed in an office setting with exposure to moderate noise.**TRAVEL**Occasional travel as required.**OTHER INFORMATION****The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position.****Benefits****Comprehensive benefits package offered for eligible employees:**+ Competitive salary+ Medical, Dental and Vision+ Healthcare Flexible Spending Accounts and Healthcare Savings Accounts+ Life, AD and Disability Insurance+ Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays+ 401K Savings Plan (available immediately)+ Educational Assistance+ Employee Referral Reward Program+ Employee Discount Programs+ Company Paid Employee Assistance Plan (available immediately)+ We recognize our veterans by offering a company paid day off for Veterans Day+ Career Advancement/ Development Opportunities**Compensation**+ Compensation is commensurate with experience.+ Annual compensation is based on a 40 hour week**EEO Statement**As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. **Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet**

Keywords: Apria, Richmond , Salesforce Administrator, Other , Richmond, Virginia

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