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IT Service Tech III - Richmond VA Onsite/Hybrid

Company: Vaco Technology
Location: Richmond
Posted on: August 7, 2022

Job Description:

Function: Service Technician lll, primary responsible for providing 3rd level support. Ability to resolve day-to-day technological issue that cannot be resolved by lower level support service tech. Ability to work closely with Engineer team. Experience:

  • Minimum 5 years' Service desk technicianEducation Requirements:
    • Bachelor's degree in computer science preferred.Licenses/Certificates:
      • Minimum A+ certifiedTechnical Skills: Knowledge of the following technologies is required:
        • Windows Operating system 7/10
        • Strong technological background
        • Understanding of technology and general security paradigms
        • Apple MAC experience is plus
        • AD Manager PlusJob Responsibilities:
          • Work service desk shift in support of client end user community, which may include night and week end shifts.
          • Service Desk special technical projects.
          • Assist with Patch Management, monitoring, trouble shooting, reporting.
          • Assist with Computer Imaging.
          • Assist with Asset Management and Inventory control.
          • Lead Projects
          • Assist in Identifying procedures and process to improve task.
          • Respond to user support tickets and help resolve technical issues for our end users
          • Support user moves, including equipment distribution and desktop movesRequired Qualifications:
            • Strong attention to detail
            • Proven excellent interpersonal and verbal communication skills
            • Proven excellent customer relationship skills
            • Strong organization and leadership skillsPhysical Requirements: The following are standard for all roles or may have more.
              • Can sit at a desk for several hours per day
              • Can look at a computer screen for several hours per day
              • Has the manual dexterity to type on a standard keyboard

Keywords: Vaco Technology, Richmond , IT Service Tech III - Richmond VA Onsite/Hybrid, Other , Richmond, Virginia

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