Technology Service Partner

Company: Kantar
Location: Richmond
Posted on: August 7, 2022

Job Description:

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...JOB DETAILSKantar is the world's leading marketing data and analytics company. We have a complete, unique, and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.Kantar is undergoing the largest Tech transformation our $7.5bn business has seen, allowing us to become a leading global Data / Analytics powerhouse, suppling giants such as Google and Unilever with innovative insights into the behaviour of their customers.Since being acquired by Bain Capital in December 2019 we have been mapping out how to realise this vision, by expanding, upgrading, and evolving our Tech Platforms and Infrastructure. We are Cloud Native (Azure) and are modernising and integrating all our tech stacks to allow us to provide a swifter and more automated response to our client's needs.For this we need some of the best minds in Tech and DevOps to help us solve problems for the long term, with the freedom to take measured risk with innovative solutions. From the top down, our global tech community is truly collaborative and supportive, with excellent training resources to ensure you are coached and guided to improve your skills, so you continue to grow as we do.TECHNOLOGY SERVICE PARTNER - NEW YORK, NYThis is an exciting opportunity to join the Kantar Technology team! The Technology Service Partner is the face of IT for Kantar and holds end to end accountability for all IT services within the North America region which is one of Kantar largest markets globally. This job requires the candidate to be able to travel and support multiple sites either as part of the day job or for specific projects.Working as a trusted advisor, the Technology Service Partner will lead operational and strategic interactions with the business aligning IT and facilitating delivery of technology services and solutions to support the achievement of business outcomes.Under Bain Capital's new ownership, Kantar wants to own the strategy and delivery of comprehensive IT service, to improve reactive support and proactive service performance management, to deliver the tools our employees need to do their jobs and service our clients.Kantar, backed by Bain Capital, is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.KEY OUTCOMES

• Stakeholder relationship management with all levels of the business
• Voice of the business into Technology Services organisation including helping to articulate business requirements into the technology team
• Face of the Technology Services organisation, signposting the business into how to consume technical services provided
• Act as the lead point of contact and escalations for IT within the region
• Owns the local technology relationship and communication with senior stakeholders (board level)
• Liaises between local business and global technology service providers (Kantar/3rd parties)
• Proactively contributes to the future direction of IT business processes, technology strategy and investments in technology within the local country/region
• To understand and manage the local IT landscape i.e. key applications, assets, infrastructure, and services - know where there are problems / challenges and work with the global technology team to prioritise necessary developments
• Continuously explore opportunities to improve on IT service delivery, cost reduction and improved business outcomes
• Conduct service reviews with operating companies to report on service performance and ensure risks and issues arising from IT service are well managedCAPABILITIES
  • Ability to work effectively within a global matrix organization, build and maintain relationships at all levels (incl. Board and senior management), and build consensus across functions.
  • Senior stakeholder management experience
  • Good communication skills, written and verbal. Can translate technical terms and concepts into business-oriented language and vice versa.
  • Strong empathic approach to customer service, builds trust and confidence in relationships.
  • A demonstrable ability to lead individuals and teams through complex change
  • Commercial awareness and appreciation of business imperatives.
  • Experience, gravitas, and professionalism to engage and influence at the Executive level
  • Strong customer facing and communication skills, in particular the ability to gain respect and confidence of senior partners within Kantar business
  • Extensive knowledge of ITIL framework and its practical application to Service Management.
  • Track coordinating delivering of integrated portfolios of IT products and services on a large scale.
  • Completer / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skills
  • Good commercial insight with a comprehensive appreciation of how technology can enable positive business change
  • Vendor management experienceBENEFITSWe provide a comprehensive, highly competitive benefits package, including
    • Medical plans with comprehensive, affordable coverage for a range of health services
    • Health Savings Account/FSA
    • Dental, Vision and benefits to cover unique healthcare needs
    • Wellness Program
    • 401k with matching
    • Tuition Reimbursement, Commuter benefits
    • Unlimited PTOPRIVACY DISCLOSURE:Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.The salary range for this role in New York is $76,100 - $126,800. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.KANTAR REWARDS STATEMENTAt Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.

Keywords: Kantar, Richmond , Technology Service Partner, Other , Richmond, Virginia