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Home Mortgage Servicing Operations Specialist

Company: Citizens
Location: Glen Allen
Posted on: November 26, 2022

Job Description:

DescriptionThe Servicing Operations Associate performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. This role performs high volume, time sensitive, routine tasks requiring intermediate research and critical thinking in a fast paced environment. Ensures department service level agreements (SLAs) are met within risk and compliance quality control standards and internally set SLAs. May provide monitoring and oversight of production and workflow of other groups. Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. This role will process related clerical work and research routine inquiries as appropriate to determine if applicable reporting attributes are met, document processing accurately while within quality control and SLA requirements.


This role is responsible for collecting, reviewing, analyzing and recording operational, systems-related and/or suspense related issues. Creates and/or maintains databases and management reports, interprets data and identifies trends. This Associate supports oversight of multiple lines of business to include the reporting of productivity, quality, and other applicable requirements in an accurate and timely manner. This position requires interaction with other leaders across all servicing functions to resolve priority and challenging suspense processing inquiries performed.


This role reviews and contributes to the development of operational plans and procedures which support the business lines long term and strategic objectives. The role is responsible for delivering routine and defined outputs, while at the same time developing knowledge of the broader context in which the work is being performed. Reporting outputs are generally delivered through MS Excel where proficiency and a strong comfort level is a requirement.
Qualifications


  • High School Diploma or equivalent required, Associate Degree preferred

  • 2+ mortgage experience years required, preferably in loan servicing

  • Strong organization skills

  • Strong ability to multi-task

  • Strong customer service skills

  • Strong time management skills

  • Strong knowledge of department computer applications and systems

  • Strong written and verbal communication

  • Proficiency in PC skills and MS Office

  • Strong analytical skills

  • Capacity to work independently
    Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Keywords: Citizens, Richmond , Home Mortgage Servicing Operations Specialist, Other , Glen Allen, Virginia

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