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Customer Experience Specialist

Company: Honeywell
Location: Colonial Heights
Posted on: January 26, 2023

Job Description:

Innovate to solve the world's most important challenges The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future? Honeywell is seeking a Customer Experience Specialist based in Colonial Heights, Virginia. This is an exciting opportunity to provide inside sales and customer support for our portfolio of Energy Conservation rebate programs. Key Responsibilities:

  • Process Energy Conservation rebate applications
  • Handle inbound customer inquiries and leads
  • Make outbound calls to resolve outstanding enrollment barriers
  • Uncover customer interests and needs, discuss Energy Conservation programs available
  • Become a subject matter expert on our portfolio of Energy Conservation programs; promote benefits
  • Discuss eligibility requirements as defined in the terms and conditions
  • Resolve customer issues and address obstacles impacting enrollment
  • Initiate continuous improvements in rebate processing and procedures
  • Generate/ update reports and excel spreadsheets
  • Partner with program lead and field representative to resolve issues and improve performance You Must Have:
    • High School Degree or equivalent
    • Minimum of 3 years customer service experience
    • Inside sales experience
    • Knowledge of Smart Thermostat devices as well as enrollment and inside sales practices
    • Data entry experience (sales, orders, claims, rebates), high data entry accuracy
    • Excellent written and verbal communication skills
    • Strong interpersonal skills
    • Intermediate computer experience (Microsoft Word, Excel, and Outlook) We Value:
      • Ability to collaborate with both internal and external customers
      • Strong organizational skills and ability to efficiently multi-task, prioritize, and delegate.
      • Proficient understanding of the principles and best practices in customer service
      • Prior call center experience Additional Information
        • JOB ID: HRD186462
        • Category: Customer Experience
        • Location: 15801 Woods Edge Rd,Interstate 95 (Exit 58),Colonial Heights,Virginia,23834,United States
        • Nonexempt
        • Customer Experience (GLOBAL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Richmond , Customer Experience Specialist, Other , Colonial Heights, Virginia

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