Tier 1 Help Desk

Company: ePlus Technology Inc.
Location: Richmond
Posted on: March 19, 2023

Job Description:

Manage tier 1 Help Desk tickets (reset passwords, routine issues,
etc.
Familiarity with Multi-Factor Authentication environments.
Experience with Microsoft Active Directory
Experience with Virtual Server and Desktop Technologies.
Escalate issues to the next Tier with next level of difficulty
2+ years of experience working in a help desk environment

Network , A or Security Certification preferred.

Keywords: ePlus Technology Inc., Richmond , Tier 1 Help Desk, Other , Richmond, Virginia

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