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Customer Experience Representative

Company: CUORE
Location: Richmond
Posted on: March 20, 2023

Job Description:

-WE ARE ADDING TO OUR CUSTOMER SERVICE TEAM!! IMMEDIATE OPENING -*Due to Covid-19, we are currently hiring work from home agents. - All training will be conducted remotely via a virtual conference meeting. Once we determine our return to office date, we will share that process with everyone.*Cuore is a high volume Inbound/Outbound Sales and Customer Service Call Center dedicated to helping each individual achieve their highest earning potential! We represent several major brands of products and services.We are looking to add to our WORLD-CLASS Customer Service Team!!! -This Customer Experience Specialist position will assist with service and product information, solutions, retention, and relevant details by providing functional guidance and assistance to current and potential customers. -Job Responsibilities:

Work effectively within multiple platforms while assisting customers.Provide an excellent customer experience by being courteous, knowledgeable, and professional.Absorb & relay information to potential customers in a clear, concise manner.Respond to customers' questions and assist with account sign-up.Use product knowledge to inform/educate customers.Provide information about products and services.Record call feedback and determine if escalation is needed.Deal directly with customers by telephone and email.Communicate effectively both orally and in writing.Obtain and evaluate all relevant information to handle product and service inquiries.Resolve customer issues via multiple forms of communication.Use critical thinking to efficiently and effectively resolve customer inquiries.Use Retention Methods to deter cancellation and maintain Long-term Value.Job Expectations:
To utilize a client-specific platform and scripting to complete assigned tasks.Adhere to the client-specific guidelines for customer communication.Provide an excellent customer experience in all interactions.Attempt to retain all customers requesting cancellation.Perform position responsibilities in an accurate, efficient and timely manner.Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements as outlined by CUORE.Key Competencies:
Interpersonal skillsCommunication skills - verbal and writtenActive listening skillsProblem analysis and enhanced problem-solving skillsAttention to detail and accuracyCustomer service orientationProper Grammar to formulate emailsAdaptabilityInitiativeCritical ThinkingProficient in navigating multiple computer platformsAbility to motivate and empowerYou must be an empathetic problem solver with a drive to help others.Skills/Qualifications:
Excellent phone etiquette and articulationAbility to quickly answer Frequently Asked Questions (FAQs)Excellent computer skills; coachable personality; service-oriented natureCritical Thinking/Problem-Solving AbilitiesHigh school diploma or equivalentCustomer Service Experience - REQUIREDCustomer Service/Retention - PREFERREDSales Experience/Knowledge - PREFERREDTo join our expanding team, these are the qualities we are looking for:
At least 2 years of experience in a complex customer service environment, fluency in sales techniques preferred.Open availability including evenings and weekends.Must have a working computer with internet and ethernet cable (NOT WIFI).Job Type: Full-timePowered by JazzHR

Keywords: CUORE, Richmond , Customer Experience Representative, Other , Richmond, Virginia

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