Customer Experience Representative
Company: CUORE
Location: Richmond
Posted on: March 20, 2023
Job Description:
-WE ARE ADDING TO OUR CUSTOMER SERVICE TEAM!! IMMEDIATE OPENING
-*Due to Covid-19, we are currently hiring work from home agents. -
All training will be conducted remotely via a virtual conference
meeting. Once we determine our return to office date, we will share
that process with everyone.*Cuore is a high volume Inbound/Outbound
Sales and Customer Service Call Center dedicated to helping each
individual achieve their highest earning potential! We represent
several major brands of products and services.We are looking to add
to our WORLD-CLASS Customer Service Team!!! -This Customer
Experience Specialist position will assist with service and product
information, solutions, retention, and relevant details by
providing functional guidance and assistance to current and
potential customers. -Job Responsibilities:
Work effectively within multiple
platforms while assisting customers.Provide an excellent customer
experience by being courteous, knowledgeable, and
professional.Absorb & relay information to potential customers in a
clear, concise manner.Respond to customers' questions and assist
with account sign-up.Use product knowledge to inform/educate
customers.Provide information about products and services.Record
call feedback and determine if escalation is needed.Deal directly
with customers by telephone and email.Communicate effectively both
orally and in writing.Obtain and evaluate all relevant information
to handle product and service inquiries.Resolve customer issues via
multiple forms of communication.Use critical thinking to
efficiently and effectively resolve customer inquiries.Use
Retention Methods to deter cancellation and maintain Long-term
Value.Job Expectations:
To utilize a client-specific platform
and scripting to complete assigned tasks.Adhere to the
client-specific guidelines for customer communication.Provide an
excellent customer experience in all interactions.Attempt to retain
all customers requesting cancellation.Perform position
responsibilities in an accurate, efficient and timely manner.Uphold
all company policies and procedures including but not limited to;
attendance, punctuality, and/or behavior requirements as outlined
by CUORE.Key Competencies:
Interpersonal skillsCommunication
skills - verbal and writtenActive listening skillsProblem analysis
and enhanced problem-solving skillsAttention to detail and
accuracyCustomer service orientationProper Grammar to formulate
emailsAdaptabilityInitiativeCritical ThinkingProficient in
navigating multiple computer platformsAbility to motivate and
empowerYou must be an empathetic problem solver with a drive to
help others.Skills/Qualifications:
Excellent phone etiquette and
articulationAbility to quickly answer Frequently Asked Questions
(FAQs)Excellent computer skills; coachable personality;
service-oriented natureCritical Thinking/Problem-Solving
AbilitiesHigh school diploma or equivalentCustomer Service
Experience - REQUIREDCustomer Service/Retention - PREFERREDSales
Experience/Knowledge - PREFERREDTo join our expanding team, these
are the qualities we are looking for:
At least 2 years of experience in a
complex customer service environment, fluency in sales techniques
preferred.Open availability including evenings and weekends.Must
have a working computer with internet and ethernet cable (NOT
WIFI).Job Type: Full-timePowered by JazzHR
Keywords: CUORE, Richmond , Customer Experience Representative, Other , Richmond, Virginia
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