Universal Banker I (Alverser)
Company: C&F Bank
Location: Midlothian
Posted on: May 26, 2023
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Job Description:
C&F Bank is a growing financial services company focused on
creating remarkable experiences for our employees, customers, and
communities. We are proud to have enriched the lives of customers
and communities in Virginia for 95 years. It is our employees who
play an integral role in shaping who we are as a company and
upholding what matters most to us: people and relationships.We
offer our teammates a highly competitive benefits package and the
personal service, you would expect from a company that knows your
community. Our employees enjoy paid time off, multiple retirement
savings options, full health care options, in-house health
services, volunteer opportunities, career development
opportunities, student loan debt and tuition assistance. We are
proud to offer those, and so much more, making C&F Bank a
desirable place to work and build a career.We are currently looking
to add a valued member to our Universal Banker team within our
retail space. As a Universal Banker I, the primary objective of
this role is to deliver an outstanding C&F Customer Experience
to bank customers by responding to expressed needs, including all
branch transaction functions and transitioning these visits into
relationship building opportunities that grow earning assets. The
Universal Banker is responsible for proactively contacting current
customers to schedule relationship reviews/deepen the relationship.
The Universal Banker I is also accountable for acquiring new
customer relationships, primarily by referrals from customers and
lead sources. This position is also expected to attend occasional
networking events and business development activities.Growth and
Business Development (55%)Role models all aspects of the C&F
Customer Experience, to include the C&F Service Experience, and
C&F Active Site LeadershipRotates between all areas of the
retail center including transaction processing, sales, advising
customers and marketing programs/events.Performs outbound activity
to existing customers (calls, notes, and occasional business
customer visits) to assess customer experience performance, probe
and anticipate needs, conduct C&F Relationship Reviews (via
phone/in-person)Ensures full knowledge of all digital banking
services through personal utilization of these services in order to
effectively communicate all features and benefits to both customers
and prospects Educates customers and prospects on digital banking
services options and enrolls as appropriateAcquires new consumer
customer relationships by leveraging internal and external lead
sourcesManages Risk (20%)Complies with all BSA/CIP requirements
with all new account and existing customer interactionsSubmits all
customer documentation accurately and in a timely mannerResolves
all outstanding file maintenance cases within specified
guidelinesTakes ownership of other operational risk management
tasks as delegated Adheres to the Bank's information security
policies and manages Bank information appropriately; protects
customer information with high sense of accuracy and
urgencyTeamwork and Influence (20%)Provides fill-in staffing to
other market branches as neededParticipates in, and occasionally
leads, components of daily morning huddle/weekly team meetingsLeads
C&F Active Site Leadership when not with a customer Builds
collaborative, results-oriented relationships with prioritized key
internal partners: Branch and Market teammates, Customer Service,
Electronic Solutions, Operations staff, C&F Mortgage and
C&F Wealth Management representatives, and Commercial/Business
Relationship ManagersSpecial Projects/Other (5%)Assists with other
duties as assignedKnowledge:1+ years of cash handling experience
preferred. 1-2 years sales experience preferred. Work-related
experience should consist of cash handling and/or customer service
background.Skills: Strong interpersonal, organizational, time
management, communication skills, and computer are
required.Abilities: Ability to generate demand through prospecting
and setting meetings. Ability to communicate effectively with
people at all levels and from all walks of life. Proven ability to
deepen and enhance customerrelationships.Education: High School
diploma or GED is required; Associate's degree is preferred; a
combination of experience and education will be
considered.Travel:10%Physical demands: Employee may experience the
following physical demands for extended periods of time: view
computer monitors, keyboarding, sitting, motion of
fingers/hands/wrists, and standing/walking; occasional lifting,
carrying, pushing or pulling up to 20 pounds.Work Environment: Work
is performed in a retail branch environment.Note:This job
description contains the essential functions, duties, and
responsibilities of the position in accordance with the Americans
with Disabilities Act (ADA). Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions. C&F Bank reserves the right to make future revisions
to this job description and the inherent responsibilities of the
position based on the needs of the organization.Equal Employment
Opportunity Statement -- C&F is committed to providing equal
employment opportunity to all qualified persons and reaffirms in
policy and practice that it shall not discriminate against
applicants or employees because of race, color, religion, gender,
age (over 40), disability, genetic information, veteran status
(disabled veterans, recently separated veterans, active duty
wartime or campaign badge veterans, Armed Forces service medal
veterans, and Vietnam era veterans), national origin, or any other
consideration protected by applicable federal, state, or local law.
This applies to all areas of employment, including promotion,
transfer, layoff, termination, compensation, benefits, recruitment
advertising, recruitment, and selection for training.10%High School
Diploma/GED
Keywords: C&F Bank, Richmond , Universal Banker I (Alverser), Other , Midlothian, Virginia
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