Automotive Service Appointment Coordinator

Company: Sheehy Lexus Of Richmond
Location: Richmond
Posted on: May 27, 2023

Job Description:

POTENTIAL HYBIRD WORK ENVIRONMENT AFTER 60 DAYS OF EMPLOYMENT!!!

HOURLY RATE OF $15 PER HR PLUS MONTHLY PERFORMANCE BONUS!!

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 30 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!

Sheehy Auto Stores is seeking an energetic and detail-oriented Service Appointment Coordinator. As the Service Appointment Coordinator, you will be the direct link between our customers and their current and future visits. You will assist our customers with questions, schedule appointments, and follow up with post-service contact. The ideal candidate will have excellent customer service skills, passionate about creating positive relationships with our customers while maintaining a cheerful and enthusiastic disposition.

POTENTIAL HYBIRD WORK ENVIRONMENT AFTER 60 DAYS OF EMPLOYMENT, BASED ON PERFORMANCE AND OTHER REQUIREMENTS, TO BE DISCUSSED DURING THE INTERVIEW!

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
• Actively listen to customers, answering their questions, and directing them appropriately as they request
• Respond quickly to customer phone calls; internet leads through online scheduling and live chat inquiries
• Advise maintenance recommendations
• Confirm scheduled and missed appointments
  Requirements
  
  • Strong computer skills, including Outlook, Excel, and Word (and preferably dual-screen experience)
  • Strong customer service background
  • Excellent verbal and written communication skills
  • Punctual, reliable, and eager to improve
  • Clean driving record and valid driver's license
    Benefits
    
    We don't take a "one-size-fits-all" approach regarding our employees. Our programs are designed to improve your life at work and at home.
    
    • Health, Vision, and Dental Insurance
    • Paid Maternity & Paternity after one year of employment
    • Paid Training
    • Career Advancement
    • 401(K) and profit sharing
      Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
      
      Sheehy Auto Stores is an Equal Employment Opportunity Employer

Keywords: Sheehy Lexus Of Richmond, Richmond , Automotive Service Appointment Coordinator, Other , Richmond, Virginia