Customer Advocate
Company: Safelite
Location: Midlothian
Posted on: May 27, 2023
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Job Description:
The Customer Advocate is one of Safelite''s first impressions
with our customers. From managing administrative processes,
scheduling, work orders and invoicing, to greeting customers in
person and answering inbound phone calls and emails, this organized
and energetic professional delivers a memorable experience during
every interaction.What You''ll GetCompetitive weekly base pay
starting at $15+ depending on experience.A benefits package valued
at more than $10k*. This includes a 401(k) plan with company
matching, medical coverage plans customized to suit your needs and
a commitment to work/life balance through our paid time off (PTO)
programs, company holidays and paid volunteer days.Up to $5,250
annually in tuition reimbursement.Paid training and all the tools
and resources you''ll need to be successful.View all our health,
wealth and life offerings at You''ll DoWelcome in-shop customers
and resolve customer concerns quickly and efficiently -- without
breaking a sweat -- often coming up with creative solutions.Manage
incoming calls, e-mails and faxes for service issues, pricing,
warranties, commercial, dispatch, repair, cash, wholesale and
same-day reschedules/cancellations.Keep all the moving parts
running smoothly by confirming and completing work order
information, including insurance verification, additional parts and
missing information.Breeze through administrative tasks such as
buyouts, invoices, work orders, managing deleted work orders and
processing credit memos and rebills.Review orders from the national
contact center and manage dealer part orders and special
accounts.All other duties as assigned.What You''ll NeedHigh School
Diploma/GED/Equivalent required.Experience: 1-3 years telephone
operations or business administration experience required.Ability
to provide world class customer service in a changing, fast-paced
operation.Present a professional appearance and wear personal
protective equipment.Ability to travel up to
10%.LI-RECRUITERTAG
Keywords: Safelite, Richmond , Customer Advocate, Other , Midlothian, Virginia
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