Damage Field Investigator

Company: Project Resources Group, Inc
Location: Richmond
Posted on: May 28, 2023

Job Description:

https://s3.amazonaws.com/cc-client-custom-files/3935/PRG+Logo.png" /> Project Resources Group (PRG) is a rapidly growing company with Corporate Headquarters in Greenwood Village, CO, and operations in over 40 states around the country. With over two decades of experience, we have become a leader committed to supporting our customers to reach their business goals in the telecommunication, gas, and utility industries.We are looking for an outside plant expert for our Damage Field Investigator role in the Richmond, VA area. Is that you? This may be the perfect fit if you are self-motivated, organized, and comfortable with an on-call schedule. -On a typical day, you will be responsible for the following tasks:

• On-site investigation of underground and aerial cable plant damages
• Learning, understanding, and being able to utilize State Dig Laws and Statutes, excavator requirements, NESC standards.
• Develop a professional working relationship with the client, their contractors, technicians, management team, and other personnel.
• Develop a solid working relationship with the client's locate company and exchange investigation information.
• Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.
• Professionally photograph and process the damaged scene to accurately portray and determine liability.
• Work with the client and contractors to obtain and write up job repair costs from the damage.
• Compile all investigation material and email it to the local handling office.
• Assist Claims Recovery team post-investigation.
• Develop and maintain monthly market reporting and lead meetings with clients to review.
• Be available at all times as necessary to field damage calls and respond across the market.
• Maintain a working knowledge of the entire PRG claims process.You should possess the following skills and abilities to be successful in this role:
  • Reliable and presentable personal vehicle with valid driver's license and current insurance; min BI/PD 100/300/100.
  • Must possess strong customer service skills in written and verbal communication.
  • Proficient in MS Word, Outlook, and Excel, as well as an ability to navigate a variety of operational tasks on a computer.
  • Investigation experience
  • Knowledge of the cable industry and/or utility locate industry.
  • Move to the front of the line if you have telephone industry experience, including equipment and job costing.
  • M-F 7 to 7 schedule, no nights or weekends. Average of 20 hours per week.
  • Law enforcement and/or prior investigator a plus.
  • Claims background also plus.PRG offers the following perks and compensation:
    • $32-36K - Annually -
    • Mileage reimbursement for vehicle use
    • Benefits N/AProject Resources Group is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Keywords: Project Resources Group, Inc, Richmond , Damage Field Investigator, Other , Richmond, Virginia