Damage Field Investigator
Company: Project Resources Group, Inc
Location: Richmond
Posted on: May 28, 2023
Job Description:
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/> Project Resources Group (PRG) is a rapidly growing company
with Corporate Headquarters in Greenwood Village, CO, and
operations in over 40 states around the country. With over two
decades of experience, we have become a leader committed to
supporting our customers to reach their business goals in the
telecommunication, gas, and utility industries.We are looking for
an outside plant expert for our Damage Field Investigator role in
the Richmond, VA area. Is that you? This may be the perfect fit if
you are self-motivated, organized, and comfortable with an on-call
schedule. -On a typical day, you will be responsible for the
following tasks:
- On-site investigation of underground and aerial cable plant
damages
- Learning, understanding, and being able to utilize State Dig
Laws and Statutes, excavator requirements, NESC standards.
- Develop a professional working relationship with the client,
their contractors, technicians, management team, and other
personnel.
- Develop a solid working relationship with the client's locate
company and exchange investigation information.
- Conduct interviews on damage sites with contractors,
technicians, witnesses, police, homeowners, etc.
- Professionally photograph and process the damaged scene to
accurately portray and determine liability.
- Work with the client and contractors to obtain and write up job
repair costs from the damage.
- Compile all investigation material and email it to the local
handling office.
- Assist Claims Recovery team post-investigation.
- Develop and maintain monthly market reporting and lead meetings
with clients to review.
- Be available at all times as necessary to field damage calls
and respond across the market.
- Maintain a working knowledge of the entire PRG claims
process.You should possess the following skills and abilities to be
successful in this role:
- Reliable and presentable personal vehicle with valid driver's
license and current insurance; min BI/PD 100/300/100.
- Must possess strong customer service skills in written and
verbal communication.
- Proficient in MS Word, Outlook, and Excel, as well as an
ability to navigate a variety of operational tasks on a
computer.
- Investigation experience
- Knowledge of the cable industry and/or utility locate
industry.
- Move to the front of the line if you have telephone industry
experience, including equipment and job costing.
- M-F 7 to 7 schedule, no nights or weekends. Average of 20 hours
per week.
- Law enforcement and/or prior investigator a plus.
- Claims background also plus.PRG offers the following perks and
compensation:
- $32-36K - Annually -
- Mileage reimbursement for vehicle use
- Benefits N/AProject Resources Group is an equal opportunity
employer. We do not discriminate based on race, color, religion,
marital status, age, national origin, ancestry, physical or mental
disability, medical condition, pregnancy, genetic information,
gender, sexual orientation, gender identity or expression, veteran
status, or any other status protected under federal, state, or
local law. Reasonable accommodations may enable individuals with
disabilities to perform essential functions.
Keywords: Project Resources Group, Inc, Richmond , Damage Field Investigator, Other , Richmond, Virginia
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