Front Desk Supervisor

Company: Embassy Suites Richmond VA
Location: Richmond
Posted on: September 21, 2023

Job Description:

Embassy Suites -Richmond is seeking a full time -Front Desk PM -Supervisor! - Hotel experience required, OnQ preferred.
Hilton travel benefits, daily advance pay, discounts and more!
Full time position offers full medical, dental, vision and more insurance benefits. - -
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Job Summary: - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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To manage all facets of the Front Desk ensuring high levels of guest service and satisfaction.
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Essential Job Functions: -
- - - - - - Supervises Front Desk staff: assists FOM in training, and development.
- - - - - - Maintains standards of guest service quality.
- - - - - - Contributes to the profitability and guest satisfaction perception of other hotel departments.
- - - - - - Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
- - - - - - Manages in compliance with established company policies and procedures.
- - - - - - Manages in compliance with local, state and federal laws and regulations.
- - - - - - Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
- - - - - - Maintains procedures for credit control and handling of financial transactions.
- - - - - - Maintains procedures for security of monies, guest security and emergency procedures.
- - - - - - Receives departmental related guest complaints and ensures corrective action is taken.
- - - - - - Ensures staff uses correct guest interaction skills.
- - - - - - Knows and complies with all company policies and procedures pertaining to this position and its duties.
-JB.0.00.LN
Front Office Supervisor,Guest Services Supervisor,Front Office Relief Supervisor,Front Desk Supervisor

Keywords: Embassy Suites Richmond VA, Richmond , Front Desk Supervisor, Other , Richmond, Virginia