DS Service Monitoring Support Coordinator **Hybrid Telework Opportunities, SIGN-ON BONUS ELIGIBLE**
Posted on: September 21, 2023
Richmond Behavioral Health is seeking a Service Monitoring Support
Coordinator to support our Developmental Services Team. The
incumbents primary responsibility will be monitoring/maintaining DD
Waiver wait list status and ancillary services provided or funded
by the agency for individuals with intellectual and/or
developmental disabilities and their families. Work is performed
under the limited supervision of the assigned supervisor. Work is
conducted primarily in the community. The work location is guided
by the assigned tasks and must be approved by the supervisor.
Working from a team approach and guided by person-centered
thinking, the incumbent will provide planning, linking, monitoring,
education and advocacy to individuals who have an intellectual
and/or developmental disability. The incumbent will
monitor/maintain the waitlist status of applicable individuals on
their caseload and update accordingly based on change in status.
The incumbent will complete an annual Plan for Support and assess
eligibility for the waitlist and/or criteria for ancillary services
received. The incumbent will provide resources and linkage to
additional services, when deemed appropriate. In carrying out the
position requirements, the incumbent will maintain a positive
working relationship with a variety of private providers, agencies
- Complete functional assessments and paperwork via interviews
and collaborative contacts in order to establish and continually
confirm eligibility for DS Service Monitoring Services and the DD
- Assess continued diagnostic eligibility and refer for
additional testing or complete related diagnostic assessments, when
- Assist in managing the DD Waiver Waiting list through
completion of required annual documentation and input into the
Waiver Management System (WaMS):
- Complete required documentation for linkage to the DD Waiver as
part of the slot allocation process;
- Develop a Service Monitoring Part V Plan for Support with the
individual and/or family initially and annually to maintain service
- Complete service authorizations to fund ancillary services (Ex.
transportation, supported employment) annually to ensure linkage
and continued service provision.
- Provide case oversight of ancillary services to include
monitoring and coordination of services as well as
- Coordinate individual services and treatment with multiple
service providers and agencies;
- Evaluate the quality of services provided and changes in
individual's condition and counsel individuals as necessary;
evaluate individuals' environment for safety, security, and
- Enhance community integration through increasing individuals'
community access and involvement;
- Provide consultation and supportive counseling to the
individual and family/caregiver for problem resolution;
- Attend inter-disciplinary team meetings to discuss decisions
for individual plan of care when deemed appropriate; arrange
transportation; assist with discharge planning.
- Complete documentation and maintain case records to meet the
requirements of regulatory bodies;
- Develop and maintain good working relationships with community
resources and agencies to ensure effective coordination of services
- Acquire and maintain current information on available community
- Serves as liaison to public agencies and provides information
regarding Authority programs and services.
- Report suspected cases of abuse, neglect and exploitation to
the appropriate authorities;
- Prepares a variety of reports; prepares and maintains
individual electronic health record and other records.
- Monitor, maintain and assist with the reinstatement of
individual entitlements and benefits;
- Perform other assigned duties consistent with established
policies and procedures. Position Requirements
- The definition, causes and program philosophy of
- Treatment modalities and intervention techniques, such as
behavior management, supportive counseling, family education,
crisis intervention, discharge planning and service
- Different types of assessments and their uses in program
- Individual rights.
- Local community resources and service delivery systems,
including support services, eligibility criteria and intake
processes, termination criteria and procedures, and generic
- Types of intellectual/developmental disability programs and
- Effective oral, written, and interpersonal communication
principles and techniques.
- General principles of record documentation.
- The service planning process and the major components of the
Part V Plan for Support and Waiver Waitlist requirements. Skilled
- Negotiating with individual consumers and service
- Observing, recording, and reporting behaviors.
- Identifying and documenting an individuals need for resources,
services, and other assistance.
- Identifying services to meet the individual's needs.
- Coordinating the provision of services by diverse public and
- Analyzing and planning for the service needs of individuals
with developmental disabilities.
- Formulating, writing, and implementing Part V Plans for Support
to outline expectations around service monitoring.
- Successfully using assessment tools.
- Identifying community resources and organizations and
coordinating resources and activities.
- Time Management and coordination to maintain high-numbered
caseload. Abilities to:
- Demonstrate a positive regard for individuals and their
families (e.g. permitting risk taking, avoiding stereotypes of
individuals with developmental disabilities, respecting
families' privacy, believing individuals can grow).
- Be persistent and remain objective.
- Work as a team member, maintaining effective inter-agency and
intra-agency working relationships.
- Work independently, performing position duties under general
- Establish new resources and community partners to contract and
- Communicate effectively, verbally, and in writing.
- Establish and maintain ongoing supportive relationships.
Education and Experience
A minimum of a bachelor's degree in a human service field
including, but not limited to, sociology, social work, special
education, counseling, or psychology. An advanced degree in a
related field fulfills the requirements if a qualified candidate
does not have a bachelor's degree in a related field area. At least
1 year documented experience working directly with individuals who
have developmental disabilities.
Valid driver's license in the Commonwealth of Virginia.
QDDP status upon hire.
Qualifying case management staff will be eligible for a $3K sign-on
bonus as defined by the terms and conditions of the approved
sign-on bonus policy.
About the Organization
Join the Fearless!
Richmond Behavioral Health Authority (RBHA) is licensed by the
Virginia Department of Behavioral Health and Developmental Services
and is the statutorily established public entity responsible for
providing mental health, intellectual disabilities, substance abuse
and prevention services to the citizens of the City of
RBHA promotes health, wellness, and recovery for the people and
communities we serve.
An inclusive, healthy community where individuals are inspired to
reach their highest potential.
Equity / Innovation / Quality / Inclusion / Accessibility /
Transparency / Compassion / Integrity
Creating Healthy Communities - One Person, One Family, One
Community at a time.
RBHA is committed to providing behavioral health services to all
Richmond residents regardless of race, color, gender, age,
religion, disability, or national origin.
Services are provided directly by RBHA staff and through contracts
with private providers in the community. Funding is received
through fees from consumers, the Commonwealth of Virginia, the City
of Richmond, and local and state grants.
Starting Salary Range
Richmond Behavioral Health Authority provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws.
Keywords: RBHA, Richmond , DS Service Monitoring Support Coordinator **Hybrid Telework Opportunities, SIGN-ON BONUS ELIGIBLE**, Other , Richmond, Virginia
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