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DS Service Monitoring Support Coordinator **Hybrid Telework Opportunities, SIGN-ON BONUS ELIGIBLE**

Company: RBHA
Location: Richmond
Posted on: September 21, 2023

Job Description:


Richmond Behavioral Health is seeking a Service Monitoring Support Coordinator to support our Developmental Services Team. The incumbents primary responsibility will be monitoring/maintaining DD Waiver wait list status and ancillary services provided or funded by the agency for individuals with intellectual and/or developmental disabilities and their families. Work is performed under the limited supervision of the assigned supervisor. Work is conducted primarily in the community. The work location is guided by the assigned tasks and must be approved by the supervisor.
Working from a team approach and guided by person-centered thinking, the incumbent will provide planning, linking, monitoring, education and advocacy to individuals who have an intellectual and/or developmental disability. The incumbent will monitor/maintain the waitlist status of applicable individuals on their caseload and update accordingly based on change in status. The incumbent will complete an annual Plan for Support and assess eligibility for the waitlist and/or criteria for ancillary services received. The incumbent will provide resources and linkage to additional services, when deemed appropriate. In carrying out the position requirements, the incumbent will maintain a positive working relationship with a variety of private providers, agencies and professionals.

Essential Functions

  • Complete functional assessments and paperwork via interviews and collaborative contacts in order to establish and continually confirm eligibility for DS Service Monitoring Services and the DD Waiver Waitlist;
  • Assess continued diagnostic eligibility and refer for additional testing or complete related diagnostic assessments, when deemed necessary.
  • Assist in managing the DD Waiver Waiting list through completion of required annual documentation and input into the Waiver Management System (WaMS):
  • Complete required documentation for linkage to the DD Waiver as part of the slot allocation process;
  • Develop a Service Monitoring Part V Plan for Support with the individual and/or family initially and annually to maintain service monitoring supports.
  • Complete service authorizations to fund ancillary services (Ex. transportation, supported employment) annually to ensure linkage and continued service provision.
  • Provide case oversight of ancillary services to include monitoring and coordination of services as well as transfer/discharge plans.
  • Coordinate individual services and treatment with multiple service providers and agencies;
  • Evaluate the quality of services provided and changes in individual's condition and counsel individuals as necessary; evaluate individuals' environment for safety, security, and negative factors.
  • Enhance community integration through increasing individuals' community access and involvement;
  • Provide consultation and supportive counseling to the individual and family/caregiver for problem resolution;
  • Attend inter-disciplinary team meetings to discuss decisions for individual plan of care when deemed appropriate; arrange transportation; assist with discharge planning.
  • Complete documentation and maintain case records to meet the requirements of regulatory bodies;
  • Develop and maintain good working relationships with community resources and agencies to ensure effective coordination of services to individuals;
  • Acquire and maintain current information on available community resources;
  • Serves as liaison to public agencies and provides information regarding Authority programs and services.
  • Report suspected cases of abuse, neglect and exploitation to the appropriate authorities;
  • Prepares a variety of reports; prepares and maintains individual electronic health record and other records.
  • Monitor, maintain and assist with the reinstatement of individual entitlements and benefits;
  • Perform other assigned duties consistent with established policies and procedures. Position Requirements

    Knowledge of:
    • The definition, causes and program philosophy of intellectual/developmental disability.
    • Treatment modalities and intervention techniques, such as behavior management, supportive counseling, family education, crisis intervention, discharge planning and service coordination;
    • Different types of assessments and their uses in program planning.
    • Individual rights.
    • Local community resources and service delivery systems, including support services, eligibility criteria and intake processes, termination criteria and procedures, and generic community resources.
    • Types of intellectual/developmental disability programs and services.
    • Effective oral, written, and interpersonal communication principles and techniques.
    • General principles of record documentation.
    • The service planning process and the major components of the Part V Plan for Support and Waiver Waitlist requirements. Skilled in:
      • Interviewing.
      • Negotiating with individual consumers and service providers.
      • Observing, recording, and reporting behaviors.
      • Identifying and documenting an individuals need for resources, services, and other assistance.
      • Identifying services to meet the individual's needs.
      • Coordinating the provision of services by diverse public and private providers.
      • Analyzing and planning for the service needs of individuals with developmental disabilities.
      • Formulating, writing, and implementing Part V Plans for Support to outline expectations around service monitoring.
      • Successfully using assessment tools.
      • Identifying community resources and organizations and coordinating resources and activities.
      • Time Management and coordination to maintain high-numbered caseload. Abilities to:
        • Demonstrate a positive regard for individuals and their families (e.g. permitting risk taking, avoiding stereotypes of individuals with developmental disabilities, respecting individuals' and
          families' privacy, believing individuals can grow).
          • Be persistent and remain objective.
          • Work as a team member, maintaining effective inter-agency and intra-agency working relationships.
          • Work independently, performing position duties under general supervision.
          • Establish new resources and community partners to contract and facilitate supports.
          • Communicate effectively, verbally, and in writing.
          • Establish and maintain ongoing supportive relationships. Education and Experience
            A minimum of a bachelor's degree in a human service field including, but not limited to, sociology, social work, special education, counseling, or psychology. An advanced degree in a related field fulfills the requirements if a qualified candidate does not have a bachelor's degree in a related field area. At least 1 year documented experience working directly with individuals who have developmental disabilities.
            Special Requirements
            Valid driver's license in the Commonwealth of Virginia.
            QDDP status upon hire.
            Qualifying case management staff will be eligible for a $3K sign-on bonus as defined by the terms and conditions of the approved sign-on bonus policy.



            Open Date


            Close Date

            About the Organization

            Join the Fearless!

            Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.

            Our Mission:
            RBHA promotes health, wellness, and recovery for the people and communities we serve.

            Our Vision:
            An inclusive, healthy community where individuals are inspired to reach their highest potential.

            Our Values:
            Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity

            Creating Healthy Communities - One Person, One Family, One Community at a time.

            RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin.

            Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.

            Starting Salary Range

            EOE Statement

            Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: RBHA, Richmond , DS Service Monitoring Support Coordinator **Hybrid Telework Opportunities, SIGN-ON BONUS ELIGIBLE**, Other , Richmond, Virginia

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