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Call Center Representative

Company: Teleperformance
Location: Richmond
Posted on: October 12, 2018

Job Description:

Position Title Customer Service Representative Report To Supervisor Job Summary About Teleperformance:
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.

About the position:
Primarily responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions.
Creates member relationships through needs assessment and solution offerings from the wide array of products and services. Duties/Responsibilities Listen effectively/empathize with member
Responsible for member inquiries/questions
Assist members with their policy questions
Assist member with policy billing questions
Responds to servicing inquiries
Acts on referral triggers and provides additional product offerings based on member needs.
Provide excellent member service
Critical thinking, proactive attitude, strong communication skills displaying empathy and caring
Must be extremely detail-oriented
Must be extremely articulate
Experienced with standard business applications including MS Office
Strong team-building and leadership skills focused on production-oriented goals
Participates in additional training
Performs other related duties Qualifications: 2 years of stable customer service experience in a high volume environment
Previous sales experience preferred
Type 25 wpm
Bachelor's degree preferred
Ability to use desktop computer system
Logical problem solving skills
Proven oral/written communication skills
Availability to work various shifts
Ability to use Windows operating systems
Continuously demonstrate sense of urgency
Must have sense of attention to detail
Must be able to pass a Federal Background Check and Drug testing

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.

Teleperformance is an Equal Opportunity Employer

Associated topics: customer care, customer care associate, customer service, representante de servicio al cliente, representative, service, service agent, telephone, telephone service representative, tsr

Keywords: Teleperformance, Richmond , Call Center Representative, Other , Richmond, Virginia

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