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Security Operations Center Watch Commander

Company: G4S
Location: Richmond
Posted on: November 11, 2018

Job Description:

Job Introduction

The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center Watch Commander. As an Administrative Assistant, you will be responsible for the effective and efficient management of the Security Operations Center (SOC), Control Rooms, Security Systems, Fire Systems and Access Control. SOC Watch Commander will manage day-to-day activities in the Security Operations Center by providing guidance and leadership for the various tasks and occurrences along with notifications to the appropriate Security Manager. The SOC Watch Commander will assist with specific training for the Security Operations Center. The successful candidate for this position must be able to work various shifts to include weekends and holidays.---

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Main Responsibilities
Specific Duties and Essential Functions

Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities
Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly, and immediately notify appropriate stakeholders
Perform analysis, planning, and provide direction in order to ensure that the SOC is delivering maximum value to the business
Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
Develop a program for maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues and assist in identifying new technologies and upgrades for existing systems
Assume full responsibility for identifying and scheduling all appropriate certifications and inspections of the SOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the SOC and its role as a central monitoring station
Develop training and Standard Operating Procedures (SOPs) for personnel assigned to the SOC and control rooms to facilitate effective performance
Supervise SOC personnel on multiple shifts, complete performance appraisals, handling employee complaints and disciplining
Other duties as assigned

The Ideal Candidate
Education, Licenses and Certifications Required

Must possess a high school diploma or equivalent
Must be able to pass any State-required training or other qualifications for licensing

Type and Length of Specific Experience Required

Minimum five (5) years experience in a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related operation

Work experience must include the following:
Ability to prioritize workload based on urgency; able to delegate tasks, and communicate to a range of audiences including to executive management
Demonstrated analytic and critical thinking skills
Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
Demonstration of strong computer skills (hardware, software & network operations) with the ability to communicate effectively with IT and Security Systems professionals

Skills Required

Proficient computer skills including Microsoft Office
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail


Must be at least 18 years old or the minimum age required by the state, if higher
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Post offer, must successfully complete a Pre-test Assessment that demonstrates the following:

Ability to multi-task
Advanced decision making
Active listening
Effective communications skills
Call management/etiquette
Sentence clarity/spelling
Quickly Access Situations (5Ws)
Verbal/reading comprehension
Problem solving
Memory recall
Interpersonal skills
Attention to detail

Subject to a drug screen to the extent permitted by law
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office with minimal to no extreme temperatures expected

Major Activity: Working on PC and using telephone/radio while sitting

Physical Efforts to Carry Out Job Duties: Limited, to include some standing, bending, and limited stretching and reaching

About The Company
EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

Keywords: G4S, Richmond , Security Operations Center Watch Commander, Other , Richmond, Virginia

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