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Xerox Client Associate

Company: Networking Technologies + Support
Location: Richmond
Posted on: August 17, 2019

Job Description:


Client Associate - Office

The Client Associate will be responsible for the following tasks which have been identified as services to be performed:

* Act as a liaison for City of Richmond in regards to the managed print contract for Xerox Corporation.

* Assist with new multi-function printer implementation

* Planning, coordinating, communication with departments and end-users

* On-site assistance with printer transition, end-user issue resolution, notification

* End-user training on device operation and functionality as needed

* Configure print drivers and mapping as required

* Device management and functionality: copying, faxing, printing, scanning, device cleaning, problem diagnosis and resolution.

* First response for resolution or escalation to service technician. Response within 4 hours from initial notification of the issue.

* Primary customer contact for:

* Device support and service

* Device removal and delivery

* Move/Add/Change (MAC) process coordination

* Asset tracking

* On-going end user training

* Escalate connectivity issues such as print mapping and printer network access to the appropriate technical resource.

* SLA compliance to SOW. In the event there is an open service ticket requiring a technician the Client Associate will escalate the call as deemed necessary to meet the SLA.

* Consumable replacement on selected models such as toner, fusers, toner waste bottles on an as needed basis.

* Helpdesk ticket entry



Keywords: Networking Technologies + Support, Richmond , Xerox Client Associate, Other , Richmond, Virginia

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