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IT Help Desk Support Technician (Remote during COVID) (LOCAL Candidates ONLY) (Webcam interview)

Company: Advanced American Technologies, Inc
Location: Richmond
Posted on: September 16, 2020

Job Description:

Please note that this position is with our direct client We are looking for a IT Help Desk Support Technician (Remote during COVID) (LOCAL Candidates ONLY) (Webcam interview) POSITION DESCRIPTION DIRECT CLIENT Position Number of positions 1 Length 12 Months + Location Richmond, VA 23219 Immediate interviews Webcam interviews ONLY Technical Support 1 Richmond candidates only at this time! Looking for Richmond based candidates only at this time. Web based IVS will conducted, however, once offices safely re-open the candidate is expected to work on site (no exceptions). The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment Help Desk Tech Job Duties include 1. Respond to and direct help desk tickets to other technicians for resolution. Client uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine. 2. Perform installation and troubleshooting of PC's, printers, iPhones and software. 3. Daily inspections of server room and data closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify Team Lead of overdue tickets Candidates must have ALL the "Required" skills in order to be considered for the position. Skill Matrix Experience with Business workflow processes Required Desired Amount of Experience Respond to and direct help desk tickets to other technicians for resolution Required 2 Years installation and troubleshooting of PCs, printers, iPhones and software Required 2 Years Daily inspections of server room and data closets Required 1 Years Manage backup tape rotation and cases for offsite pickup Required 1 Years Perform network jack activation for correct VLAN Required 2 Years Basic customer training and support on Mitel phone operations Required 1 Years Weekly review of all outstanding Help Desk tickets and notify Team Lead of overdue tickets Required 1 YearsSDL2017

Keywords: Advanced American Technologies, Inc, Richmond , IT Help Desk Support Technician (Remote during COVID) (LOCAL Candidates ONLY) (Webcam interview), Professions , Richmond, Virginia

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