Sr. Analyst - Innovation, Financial Services & Products
Company: CarMax
Location: Richmond
Posted on: January 12, 2021
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Job Description:
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway,
Richmond, Virginia, 23238CarMax, the way your career should be! JOB
TITLESenior Analyst - Innovation, Financial Services &
ProductsABOUT THIS JOB:The Senior Analyst - Innovation, within
Financial Services & Products (FS&P), plays a critical role in
defining and executing on the FS&P strategy. Responsibilities
of this role include representing FS&P from a business,
operational and customer experience perspective with internal
business partners and existing, and potential, external strategic
relationships. In doing so, this role will work closely with the
Product Organization and various Product Teams focused on
delivering innovative digital, and in-store products and
experiences that will enable customers and associates to seamlessly
shop and transact. This position provides a strategic thinker,
possessing strong relationship, communication, and influencing
skills the opportunity to play a key role in supporting the finance
strategy related to CarMax's innovation and growth.WHAT YOU WILL DO
- ESSENTIAL RESPONSIBILITIES:Innovation and Integration:* Champion
FS&P's key strategic initiatives by working cross functionally
with Sales Operations, the Product Organization and other
departments to evolve the consumer offering and drive value.*
Independently communicate with and support FS&P's external
partners through business changes and new growth initiatives.*
Represent FS&P across the organization, specifically with
various Product teams, as a SME for all aspects of Finance and
Product offerings, including customer and associate needs,
technology platforms, and the business needs of strategic
partners.* Monitor the auto finance industry, competitive trends,
and technology and recommend new opportunities.* Assist with
initial selection, testing, and integration of new strategic
partners to drive sales, generate new revenue opportunities and
improve the customer experience.Customer and Associate Experience:*
Maintain regular touchpoints with many Product Teams and influence
those teams in order to minimize risks to the business and
strategic partners and maximize efficiencies and value for both.*
Observe sales consultants, customer experience consultants, and
customers and gather data to make recommendations that will improve
the quality of our Finance and Products offerings and
processes.PURPOSE OF THE ROLE:Working with the Director of FS&P
influence internally and externally to shape how the Finance
Business and the Product Organization evolves the customer and
associate experience in a way that provides value for customers,
associates, the business and strategic partners. This person will
also take part in monitoring the auto finance and fintech industry
and identifying, assessing and executing on business growth
opportunities within the Finance and Product business. Lastly, this
person will support and help drive projects to modernize, evolve,
and drive efficiencies in the existing Finance and Products
business.QUALIFICATIONS and REQUIREMENTS: * Ability to develop and
maintain a thorough understanding of the traditional Financial
Products processes associated with shopping and transacting and
protect business value and customer transparency as the process
evolves.* Ability to develop a deep understanding of the customer
experience, the technical aspects and business rules of the CarMax
credit platform, the business drivers of CAF and our finance and
EPP partners, and the high-level architecture and technology that
enables our digital finance products. * Demonstrated experience
building and maintaining strong working partnerships throughout an
organization and with external business partners.* Demonstrated
project management skills and ability to manage multiple
assignments.EDUCATION and/or EXPERIENCE* Degree in marketing,
finance, economics, accounting, business, related field or
equivalent experience preferred.* 4+ years of successful and
relevant experience, ideally in Financial Products support or
external provider interaction.About CarMax CarMax disrupted the
auto industry by delivering the honest, transparent and
high-integrity experience customers want and deserve. This
innovative thinking--around the way cars are bought and sold--has
helped us become the nation's largest retailer of used cars, with
over 200 locations nationwide.Our--amazing team of more than 25,000
associates work together to deliver iconic customer
experiences.--Along the way,--we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and
are--one of the FORTUNE 100 Best Companies to Work For--.CarMax is
an equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Richmond , Sr. Analyst - Innovation, Financial Services & Products, Professions , Richmond, Virginia
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