Advanced Service Technician
Company: ADT
Location: Richmond
Posted on: January 13, 2021
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Job Description:
Company Overview:At ADT, we've been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, visit www.adt.com or follow us on
Twitter, LinkedIn, Facebook and Instagram.Position
Summary:Responsible for providing excellent customer service and
driving customer loyalty, quality and overall satisfaction by
servicing, programming, configuring, dismantling, reconstructing,
converting, and trouble-shooting existing security and site
automation solutions including, but not limited to, fire and carbon
monoxide detection, networking, hosted video solutions, and access
control. Essential Duties And Responsibilities:* Drives customer
loyalty by exceeding customer's expectations through the system
service and maintenance process and meeting customer commitments. *
Meets customer commitments by arriving within estimated time of
arrival.* Services, programs, configures, dismantles, reconstructs,
converts, and trouble-shoots existing security and site automation
solutions including, but not limited to, fire and carbon monoxide
detection, networking, hosted video solutions, and access control.*
Follows and completes required processes of wired and wireless
technology and connection procedures. * Tests and validates system
signals/communication with central monitoring to properly establish
service. * Demonstrates the operation and functionality of all
provided services to the customer by explaining the proper
operation of the technology and services. * Assists customer with
security and technology enhancements by effectively identifying
additional areas of opportunities and offers solution enhancements
or alternatives to increase customer satisfaction. Suggests
innovative and additional solutions to customer to fulfill their
security and site automation needs.
Keywords: ADT, Richmond , Advanced Service Technician, Professions , Richmond, Virginia
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