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Coordinator, Import Customer Service

Company: Ocean Network Express
Location: Richmond
Posted on: April 9, 2021

Job Description:



Job Description

Coordinator, Import Customer Service

(Richmond)

Job Family:

Cargo Management

Job Title:

Coordinator Import Customer Service (Richmond)

Role Summary:

This position is responsible for the successful execution of the Richmond Import Customer Service process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for general import process/inquiries, tracking and tracing, and problem resolution. Incumbent will report directly to the Supervisor, Import Customer Service.

Additional Responsibilities:

  • This position resolves general inquiries/requests for import customers via phone or emails.
  • Ability to handle high volume of daily incoming calls and emails
  • Has frequent contact with several other departments within the organization to resolve customer concerns and/or questions.
  • Assess customer needs and suggest alternatives when needed
  • Ability to work flexible hours/shifts

    Core Required Skills and Competencies:

    • High level of both verbal and written communication skills
    • Sound decision-making and problem-solving skills
    • Adapts to change and prioritizes for high-end results
    • Acts with initiative and passion for success
    • Responsive, dependable and follows through
    • Team Player

      Function Specific Required Skills and Competencies:

      • Attention to detail and accuracy
      • Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness
      • Responds to customers clearly, accurately, and timely in a caring manner
      • Strong, accurate, data entry skills

        Required Minimum Years Experience:

        0 to 2+ function-related

        Required Minimum Education:

        Bachelor's Degree Preferred

        Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

        This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

        #JIL

Keywords: Ocean Network Express, Richmond , Coordinator, Import Customer Service, Professions , Richmond, Virginia

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