Agency Bill Acct Res Analyst - Richmond

Company: Local Staffing
Location: Richmond
Posted on: November 22, 2021

Job Description:

Company Summary Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary Reports to the Account Resolution Supervisor, under moderate supervision responsible for managing all past due guaranteed cost receivables within an assigned territory / assignment to maximize cash flow. Responsibilities include collecting and resolving overdue receivables and disputed premium, working with appropriate parties to determine the escalation to collect / resolve premium due and documenting the collection activity. This position will have responsibility for mentoring and monitoring work for assigned offshore resources. Travelers offers a hybrid work location model that is designed to support flexibility. Primary Job Duties & Responsibilities Responsible for up to 250 agencies with total annual billed and collected premium of up to 5 million in overdue premiums. Negotiating settlements within company guidelines and authority levels. Pursue collection of all overdue premiums for the assigned agencies / assignment. Review accounts, validate overdue premium and contact agents, underwriting, and audit to resolve and collect the payments. Research and analyze all aspects of disputed accounts. Ensure accurate application of payments collected, research and resolve discrepancies. Manage delinquent accounts for assigned agents, keep all appropriate parties informed of payment status and changes to situations. Resolve aged statement of balance suspense premiums. Monitor agencies for collection problems and refer chronic collection problems to management. Recommend uncollectible premium for write off. Completes the referral to RMS for collection pursuit when necessary. Escalate collection using the appropriate collection tools and referral process. Follows company guidelines and practices in collection processes. Negotiates settlements within company guidelines and authority limits. Provides coaching and development acting as a strong mentor to Account Service Reps. Minimum Qualifications High School Diploma or GED required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or 2 years of business experience preferred. Solid keyboard and PC skills. Proficient use of technology; including, Microsoft Word, Excel, email, Web-enabled applications, and database software. Job Specific Technical Skills & Competencies Demonstrated experience in collection / resolution of insurance receivables. Skilled in negotiating and reaching consensus. Strong Accounting skills. Excellent research skills. Strong analytical skills. Superior written and verbal communication skills. Proven ability to solve problems with different approaches. Business Knowledge: Thorough knowledge of insurance businesses and products. Thorough knowledge of collection processes and strategies. Strong knowledge of agency bill procedures, premium audit procedures and processes. Strong knowledge of business systems related to billing/collections/RMIS, etc. Strong understanding of related business functions (e.g., underwriting, claims, litigation, policy services, etc.). Customer Focus: Identifies collection needs and takes appropriate action to meet those needs. Acts with a sense of urgency and ownership. Demonstrates a commitment to superior service. Develops and maintains on-going relationships with marketing, customers, brokers, premium audit, and attorneys. Communication: Superior written and verbal communication skills. Listens to and understands what others are saying. Interacts effectively and appropriately with different audiences in difficult situations. Represents the company in a positive and professional manner. Displays optimistic demeanor. Self Management: Manages own work. Is flexible - adjusts to new situations and changing priorities. Takes responsibility for own performance and development. Takes responsibility for decisions and actions. Displays commitment to quality and adherence to procedures. Decision Making/Problem Solving: Evaluates information needs and makes the right choice of approach in meeting those needs. Is resourceful in gaining input to solve problems. Develops new methods or approaches to getting the work done. Able to recognize opportunities to achieve the best results; takes advantage of all important opportunities and takes intelligent risks. Teamwork: Works independently and in a team environment. Involves others with expertise in decisions when appropriate, brainstorming to assess all possible avenues of resolution. Builds and maintains successful relationships within the company and with external contacts. Negotiation: Demonstrates ability to effectively settle complex sensitive customer issues. Utilizes a win-win style to negotiate and resolve disputes. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email [4-ESUtravelers.com] so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Keywords: Local Staffing, Richmond , Agency Bill Acct Res Analyst - Richmond, Professions , Richmond, Virginia