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Transportation Customer Service Representative

Company: Chesterfield County, VA
Location: Chesterfield
Posted on: November 22, 2021

Job Description:

Minimum Qualifications High school diploma or GED; one year of customer service experience; or an equivalent combination of training and experience. Three years of experience in public transportation preferred. Prior experience driving multi-passenger vehicle, preferably para-transit. Working knowledge of vehicle maintenance. Familiarity with electronic scheduling software.Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total accumulation of six or more demerit points within the twenty-four months preceding the anticipated hire date, or a major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Record must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check and education/degree verification required. Duties The primary responsibilities of this position are answering of the Transportation Hotline; entering data into the CTS Scheduling System (i.e.: weekly demand trips, daily cancels, address changes or job changes); dispatch by relaying information in real time to both the drivers and transportation office staff; and reviewing the schedule if required. Completion and submission of Medicaid Transportation billing to Medicare monthly. Serve as back up Van Driver when needed. Perform other work as required. An Equal Opportunity Employer Committed to Hiring a Diverse and Bilingual Workforce. This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience. Shift Monday - Friday; 10:30 a.m. - 7:00 p.m. Work Location Mental Health Support Services

Keywords: Chesterfield County, VA, Richmond , Transportation Customer Service Representative, Professions , Chesterfield, Virginia

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