Sr. Business Process Consultant-ITSM/CSM/AppEngine
Company: Veracity Consulting Group
Location: Glen Allen
Posted on: May 16, 2022
Job Description:
Job DescriptionVeracity an RGP Company, is currently seeking a
Senior Business Process Consultant for ITSM /CSM / AppEngine to
join our fast-growing ServiceNow Practice team. The resource will
be responsible for the successful delivery of ServiceNow solutions
and services, in a client consulting environment. Business Process
Consultants work with a vast range of organizations to help them
work more efficiently and gain greater value using the ServiceNow
platform.As a Business Process Consultant for ITSM / CSM /
AppEngine, you are essential in designing and deploying best
practice process solutions that help achieve the strategic goals of
our customers. In this role, you will leadprocess discovery,
re-engineering, improvement, and analysis sessions to identify
solutions that are repeatable, efficient, and accelerate value by
employing proven best practice solutions. You will document,
prioritize, and support in the delivery of the overall solution
that will allow our customers to manage work more efficiently, and
meet the overall goals of the project.What you get to do in this
role:
- The Senior Business Process Consultant for ITSM / CSM /
AppEngine will be responsible to prepare and lead process discovery
and requirement workshops with customer sponsors and key
stakeholders to identify requirements.
- Document, communicate and validate business, functional design,
and process requirements throughout the customer engagement.
- Identify areas of process/platform improvement and recommend
solutions to gain process efficiencies, improve long term platform
sustainability, and increase adoption rates.
- Provide guidance to customers on tools, features, and processes
available to them on the ServiceNow platform that could provide
additional value.
- Ensure all process related deliverables to customers are
complete, consistent, high quality, on time and deliver valued
outcomes.
- Design and deliver tailored ServiceNow solution demonstrations
that align to customers' objectives along with key metrics and
KPI's to quantify the solution value.
- Collaborate and contribute to the organization to support
continuous improvement of customer delivery, best practice
processes, collateral, and team development. Invest and maintain
expertise in ServiceNow products, processes, best practice,
capabilities, and features.
- Juggle multiple complex projects or initiatives.To be
successful in this role, we need someone who has:
- For ITSM 3+ years of experience in IT functions, processes
(ITIL).
- For CSM 3+ years of experience in Customer Service functions,
processes, best practices are highly desired.
- For AppEngine 3+ years of experience in Custom Business
Application development functions, processes.
- A Bachelor's degree or equivalent practical experience (5-10
years).
- 2+ years working with the ServiceNow platform on current
releases.
- 3+ years' experience in management consulting, process design,
or product management.
- Excellent communication skills (written and verbal) with strong
presentation and facilitation skills.
- Exceptional skills documenting process design, business
requirements, agile user stories, process guides, and project
collateral.
- Strong interpersonal skills with a strong customer centric
mindset.
- Experience leading / executing complex strategic and
operational initiatives at large organizations.
- Experience partnering with and advising executives.
- Implementation certifications preferred but not required.
- (CSA) Certified ServiceNow Administrator and (CIS-ITSM)
Certified Implementation Specialist for ITSM and/or (CIS-CSM)
Certified Implementation Specialist for CSM. (CAD) Certified
Application Developer.Consulting Skills
- Proven team player and team builder
- Quick learner that can adapt to a fast pace, changing
environment
- Eagerness and a strong desire to expand IT knowledge at an
enterprise level, as well as a willingness to be mentored by other
IT consultants.
- Demonstrated ability to influence and consult (providing
options with pros, cons and risks) around all key technical
decisions during project delivery
- Strong interpersonal skills, customer centric attitude, ability
to deal with cultural diversity
- Excellent oral and written communication skills with the
ability to present and explain technical information in an
articulate manner
- Strong attention to detail and creative problem-solving skills
an absolute essential
- Ability to understand and interpret business needs and identify
appropriate business and technical solutions to meet those
needs
- Proven record of successfully managing business
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Keywords: Veracity Consulting Group, Richmond , Sr. Business Process Consultant-ITSM/CSM/AppEngine, Professions , Glen Allen, Virginia
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