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Sr. Business Process Consultant-ITSM/CSM/AppEngine

Company: Veracity Consulting Group
Location: Glen Allen
Posted on: May 16, 2022

Job Description:

Job DescriptionVeracity an RGP Company, is currently seeking a Senior Business Process Consultant for ITSM /CSM / AppEngine to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow solutions and services, in a client consulting environment. Business Process Consultants work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform.As a Business Process Consultant for ITSM / CSM / AppEngine, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will leadprocess discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.What you get to do in this role:

  • The Senior Business Process Consultant for ITSM / CSM / AppEngine will be responsible to prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements.
  • Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.
  • Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long term platform sustainability, and increase adoption rates.
  • Provide guidance to customers on tools, features, and processes available to them on the ServiceNow platform that could provide additional value.
  • Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes.
  • Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value.
  • Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development. Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features.
  • Juggle multiple complex projects or initiatives.To be successful in this role, we need someone who has:
    • For ITSM 3+ years of experience in IT functions, processes (ITIL).
    • For CSM 3+ years of experience in Customer Service functions, processes, best practices are highly desired.
    • For AppEngine 3+ years of experience in Custom Business Application development functions, processes.
    • A Bachelor's degree or equivalent practical experience (5-10 years).
    • 2+ years working with the ServiceNow platform on current releases.
    • 3+ years' experience in management consulting, process design, or product management.
    • Excellent communication skills (written and verbal) with strong presentation and facilitation skills.
    • Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral.
    • Strong interpersonal skills with a strong customer centric mindset.
    • Experience leading / executing complex strategic and operational initiatives at large organizations.
    • Experience partnering with and advising executives.
    • Implementation certifications preferred but not required.
    • (CSA) Certified ServiceNow Administrator and (CIS-ITSM) Certified Implementation Specialist for ITSM and/or (CIS-CSM) Certified Implementation Specialist for CSM. (CAD) Certified Application Developer.Consulting Skills
      • Proven team player and team builder
      • Quick learner that can adapt to a fast pace, changing environment
      • Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
      • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
      • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
      • Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
      • Strong attention to detail and creative problem-solving skills an absolute essential
      • Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
      • Proven record of successfully managing business relationshipsPowered by JazzHRAZ0x8E6BPn

Keywords: Veracity Consulting Group, Richmond , Sr. Business Process Consultant-ITSM/CSM/AppEngine, Professions , Glen Allen, Virginia

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