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Supervisor, International Logistics

Company: Ocean Network Express
Location: Richmond
Posted on: June 25, 2022

Job Description:

Job Family:

Cargo Management Center

Job Title:

International Logistics Supervisor

Role Summary:

This position is responsible for the successful oversight and execution of the goals and functions of the Cargo Management Team. Supervisors will Assist Managers with the development of policies and procedures to provide an optimal level of Account plan execution, Customer satisfaction and company profitability. Supervisors will be liaising with other internal stakeholders (sales, marketing, strategic Yield management, EQC, operations etc.) for problem resolution as well as supporting management with projects and team guidance. The incumbent will report to a manager or Sr. Manager.

Additional Responsibilities:

Leadership Competencies

  • A day-to-day functional leader with ability to anticipate challenges, risks and identify opportunities to support the team's overall goals.
  • Provide support to the team by handling day to day business functions and reporting, implementation of business development activities and overall guidance of the team.
  • Accountability for ensuring the teams are actively engaged and supporting accounts, successfully handling daily functions, special projects and work volumes in an efficient manner.
  • Ability to work in a collaborative environment with cross-functional department leaders for improving service levels, profitability and driving efficiency.

    Supervisor Task Fulfillment

    • Manage all aspects of the Cargo management team including but limited to: Incoming customer escalations, work volumes/resources, troubleshoot and resolve complex challenges involving cargo movement including but not limited to: customs, schedule deviations, expedited movement requests, technical challenges and account requests and inquiries.
    • Direct Supervisory responsibility of a team of Specialists.
    • Align distribution of workload and staffing requirements with management to meet required department goals and KPI's.
    • General responsibility and accountability for all employees reporting directly to this position, in conjunction with Manager, Sr. Manager: Managing performance, fostering collaboration and proactively planning for the direction and success of the team.
    • Ensures the Specialists within their team are equipped with ample knowledge and training to provide top level execution of business strategies and Account support.
    • Requires extensive knowledge of the organization, products, and/or services.
    • Requires advanced problem solving of supply chain issues.
    • Metric and performance reporting
    • Liaise with other teams for creation and maintenance of customized reporting to identify areas of risk and support processes.
    • Ability to work flexible hours/shifts

      Core Required Skills and Competencies:

      • Professional and personal leadership demeanor.
      • Ability to build rapport across varying personality types.
      • Ability to create a productive work environment for the team using gamification, trust and other strategies.
      • Ambitious and self-motivated.
      • Strong Data handling and Analytical reasoning skills
      • High level of both verbal and written communication skills
      • Strong Critical thinking
      • Sound decision-making
      • Ability to multitask and prioritize
      • Adapts to change and prioritizes for high-end results
      • Responsive, dependable and follows through
      • Team Player

        Function Specific Required Skills and Competencies:

        • Leadership and training experience.
        • Knowledge of rail, vessel and terminal operation, customs are preferred but not required.
        • Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness
        • Responds to account demands clearly, accurately, and timely in a caring manner
        • G Suite and Microsoft office experience

          Required Minimum Years' Experience:

          3+ function-related experience

          Required Minimum Education:

          Bachelor's Degree or equivalent experience required.

          Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

          This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

          At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates that are persistent in their own professional development.

          About Ocean Network Express (ONE)

          Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.59 million TEU. Operating more than 220 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.

          For more information, please visit


Keywords: Ocean Network Express, Richmond , Supervisor, International Logistics, Professions , Richmond, Virginia

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