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Desktop Support Analyst

Company: Abbtech Professional Resources
Location: Richmond
Posted on: September 24, 2022

Job Description:

Duties/Responsibilities Works closely with Service Central team and the Lead Desktop Support Analyst Operational: ??? Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. ??? Diagnoses and resolves software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. ??? Performs preventative maintenance, including checking and cleaning of endpoints such as workstations, printers, IP Phones, and peripherals. ??? Tests fixes to ensure the problem has been adequately resolved. ??? Performs post-resolution follow-ups to help requests. ??? Troubleshoots and repairs conference rooms phones, projectors, sound, cables, and wall plates. ??? Uses remote support tools to assist users with problems and to remotely update software. ??? Installs and configures new IT equipment pertinent to endpoints such as laptops, printers, and IP phones. ??? If unable to correct the cause of a processing error or failure, provides proper notification to the appropriate IT staff member responsible for addressing this particular problem and its resolution. Projects: ??? Laptop Refresh ??? Mobile Device Refresh ??? Printer Refresh Knowledge/Skill Requirements: ??? Outstanding customer services skills and the ability to handle the most difficult situation professionally, skills such as listening skills, integrity, positive attitude, ability to make decisions, and patience are essential. ??? Administrative skills include composing emails, keyboarding, and administrative reporting tasks. ??? Ability to work independently to identify and resolve network, server, desktop, and application admin issues. ??? Ability to assist business clients with applications, connectivity, training, and problem-solving. ??? Ability to communicate technical information to non-technical personnel. ??? Knowledge of computer and/or network security systems, applications, procedures, and techniques. ??? Outstanding skills in organizing resources and establishing priorities. ??? Excellent verbal and written communication skills. ??? Ability to learn and support new systems and applications. ??? Experience or knowledge in desktop operating systems such as Windows, Mac OS, Linux. ??? Basic hardware and software troubleshooting, installation, and repair. ??? Microsoft Office ??? E-mail client configuration (Outlook, mobile devices) ??? Networking (basic knowledge of switches, firewalls, VPN clients, wireless networking) ??? Basic experience or knowledge with Windows Server Active Directory, DNS, DHCP ??? Basic experience or knowledge with VOIP ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

Keywords: Abbtech Professional Resources, Richmond , Desktop Support Analyst, Professions , Richmond, Virginia

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