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Company: Dependacare On Demand
Location: Richmond
Posted on: November 26, 2022

Job Description:

Dependacare On Demand is a company that has evolved within the transportation industry to meet the needs of our customer. We provide wheelchair, ambulatory and stretcher transportation for customers to and from doctor's appointments, school, dialysis, adult daycare, mental health facilities, jobs, etc.

The Dispatcher position will support company operations by handling all incoming calls, requests for ETA's, customer inquiries and managing the overall schedule of trips each day. Dispatcher will be in direct contact with drivers ensuring that trips are being delivered safely and in a timely manner. Use our robust scheduling system to create effective driver schedules.

Dispatcher shift hours: 1 pm - 7pm with 1 hour required for lunch

4 am- 2 pm with 1 hour required for lunch

Alternating Saturdays

_\*Prior dispatching experience required._

_\*Prior NEMT industry experience required._

*Primary Responsibilities: *
* Strong geographical knowledge of Central Virginia
* Proactively manage daily trip schedules to maximize company vehicle capacity, driver resources and routes to meet weekly revenue goals.
* Monitor and manage driver hours so appropriate breaks are taken and driver shifts end and begin at correct times based on the schedule.

* Responsible for utilizing fleet software to monitor driver location and behavior.

*Skills and Qualifications: *
* *Must be technically savvy* and can easily navigate web-based software.
* Extremely professional phone etiquette with demonstrated experience of *quality customer service*.
* Familiarity with dispatching systems.
* Familiarity with time-tracking software.
* Ability to work a flexible schedule that at times may include weekends (approximately one Saturday per month)
* Enjoys a fast-paced environment.
* Strong driver management skills.
* Excellent verbal, written, and organizational skills.
* Ability to handle a large call volume and multiple, simultaneous requests with the skills to prioritize and move forward quickly.
* Must have at least one year experience as a dispatcher, related experience will be considered.
* Familiarity with G Suite.
* Ability to analyze situations and information, and provide suggested solutions to management.
* Ability to locate information and answers to questions without help. A self-starter that enjoys a challenge.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

* Paid time off
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Overtime
* Weekend availability
Supplemental pay types:
* Bonus pay
* Signing bonus

COVID-19 considerations:

* Dispatching: 2 years (Required)

Work Location: One location%58047475%

Keywords: Dependacare On Demand, Richmond , Dispatcher, Professions , Richmond, Virginia

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